Read Complete Release Notes

Feature released in SummitAI IT Service Management (Denali SP3, CMDB)

What's New?

Now, the Users can delink the Retired CIs and its CI relations on the pop-up page based on the Tenant level configuration.

Business Benefits

Using this feature the user can delink all CIs that are in Retired status on one page.

Personas

• Administrator configures the TENANT page.
• Analyst delinks the Retired CIs.

Prerequisites

This section includes information about prerequisites to delink the CIs or Services that are in Retired status.

• Enable the Delink Related CIs/Services from Retired CI check box on the TENANT page.
• Enable the Delink Related CIs from Retired Service check box on the TENANT page.
• For more information, see Configuring CMDB Module.

Delinking the CIs or Services of a Retired CI

1. Click CMDB > User > Configuration Item List. The Configuration Item List page is displayed.
2. Select the required CI from the list.
3. Change the Status of the CI to Retired. The RELATED CONFIGURATION ITEMS AND SERVICES pop-up page is displayed.
   
   
   Figure: RELATED CONFIGURATION ITEMS AND SERVICES pop-up page
   
   

4. Select the CIs or Services and then click Delink.

   Note:

   The selected CIs and Services gets deleted from CI Relations tab. Also, the Status and Life Cycle Status of the parent CI changed to Retired.

5. Click SUBMIT.

Delinking the CIs of a Retired Service

1. Click CMDB > User > Services. The Services page is displayed.
2. Select the required Service ID from the list.
3. Change the Status of the Service to Retired. The RELATED CONFIGURATION ITEMS pop-up page is displayed.
   
   
   Figure: RELATED CONFIGURATION ITEMS pop-up page
   
   

4. Select the CIs or Services and then click Delink.

   Note:

   The selected CIs and Services gets deleted from Configuration Items under the General tab. Also, the Status of the parent CI Service changed to Retired.

5. Click SUBMIT.