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Requirements

This section describes the hardware and software requirements for SummitAI IT Management Suite.

Application Server

Minimum Hardware Requirements

• Intel Xeon Quad Core processor or equivalent
• 8 GB of RAM
• 250 GB Hard Disk (Minimum 100 GB)

Minimum Software Requirements

• Windows 2008 R2 Enterprise edition or later
• IIS 7.0 or above (Web Server)
• Dot Net Framework version 4.6.2 and above
• ASP.NET State Service start type with Automatic
• Desktop Experience plugin (to generate Graphical reports for Push Report)
  
  

Mandatory Upgrades for SummitAI v5.6 or later Versions

To upgrade the SummitAI application to v5.6 or later version, upgrade all the SummitAI Data Collector and SummitAI Proxy Servers to v5.6 or later. Additionally, update the Agents as per the following details:

Proxy Server

Minimum Hardware Requirements 

• Intel Xeon Quad Core processor or equivalent
• 8 GB of RAM
• 250 GB Hard Disk (Minimum 100 GB)

Minimum Software Requirements

• Windows 2008 R2 Enterprise edition or later
• IIS 7.0 or above (Web Server)
• Dot Net Framework 4.6.2 and above
• ASP.NET State Service start type with Automatic

 Browser Compatibility

• Internet Explorer (IE) version - Windows 7 IE version- 8.0.7601.17514 or above.

  Note:

  With IE version 8 & 9, only End User screen for Service Management will be accessible. For all other roles, IE version 10 or above is required.               

• Microsoft Edge version 40.15063.674.0 or above 

• Firefox version 30 or above

  Note:

  While uploading the license information for SummitAI application using Mozilla Firefox version 42.0, an error message, “Incorrect License File!”, is displayed. This is a known issue reported by SummitAI QA team. This issue is fixed in the later versions of the Mozilla Firefox browser.            

• Chrome version 30 or above 

• Safari version 5.1.7

When viewing the Application, it is best to view at 1366 x 768 screen resolution.

Database Server

Minimum Hardware Requirements

• Intel Xeon Quad Core processor or equivalent
• 8 GB of RAM
• 250 GB Hard Disk (Minimum 100 GB)

Minimum Software Requirements

• Windows 2008 R2 or later
• SQL Server 2008 R2 Standard/Enterprise

Additionally, the following SQL Server editions are supported:

• SQL Server 2012 Standard/Enterprise
• SQL Server 2014 Standard/Enterprise
• SQL Server 2016 Standard/Enterprise

The above mentioned minimum hardware and software requirements are for indicative purposes only. The application experience may not be the best on this minimum configuration. The performance and experience of the application depend on various factors including the customer environment.   Please contact Symphony SummitAI Sales or Support Team to understand the implementation and deployment services provided to assess your specific needs.

Additional Configurations

Push Report E-mail ID Configuration at Database Level

The following data values should be changed for these fields: FromName and FromEmailID. They should be modified as per the SMTP configuration.

Select * from summit_ appconfigsettings

Push Notifications

Prerequisite

1. Ensure that the key for "FusionChartPath" is available in ServerMonitor.exe config file. For example: <add key="FusionChartPath" value="Iinstallation path\Jobfiles\bin\fusionchar\" />
2. Install/uninstall the Flash Player to execute the "FusionChartsImageSaver.dll" as follows:

• For the 32-bit server environment follow the below steps:

1. 1. To uninstall the flash, download and run the flash player uninstaller (32-bit) from http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe.
   2. Open Internet Explorer, download and install the Flash Player (32-bit) from http://www.adobe.com/go/getflash/

• For the 64-bit server environment follow the below steps:

1. 1. Download and install 64 Bit Flash Player from http://download.macromedia.com/pub/labs/flashplatformruntimes/flashplayer11/flashplayer11_b1_install_win_ax64_071311.exe link.

The following conditions should be considered for Push Notifications:

• The Push Notifications work only with HTTPS having DNS Entry. However, it does not work with hosted server IP address.
• To get the notifications in the browser, internet connection is required.
• Push Notifications do not work in browser private window.

• “Secure Origins” must have any of the following patterns:

1. (https, *, *)

2. (*, localhost, *)

   Note:

   Localhost (*, localhost, *) is only applicable to use Push Notifications functionality locally in the server.

Network Prerequisites

SummitAI Web Server

SummitAI Proxy Server

SummitAI Data Collector Server

Ports to be Opened in Firewall

For SummitAI Web Server - SummitAI Proxy Server Communication (Registration and Replication):