AOrchestration - Licensed Plug-In

Owned by Enterprise IT
May 09, 2024
2 min read

Read Complete Release Notes

Feature released in SummitAI Service Management (Alps)

What's New?

Orchestration previously called as Runbook Automation is now available as a licensed plug-in with SummitAI Service Management module. It was earlier available as part of the SummitAI Service Management module. From Alps release onwards, additional licenses are required by the users to use the Orchestration module.

Impact to Users

New Users

All the new users need to buy additional licenses to use this plug-in.

Existing Users

The existing users who upgrade to Alps version of SummitAI must request for license upgrade if they are already using Orchestration. Reach out to the SUMMITAI support team for buying additional licenses and further details.

Application Changes

If the users have the Orchestration plug-in installed in their instance of SummitAI application, the following are available.

Menu

The additional menus, Orchestration (Admin > Advanced > Automation> Orchestration) and Orchestration Scripts (Admin > Advanced > Automation> Orchestration Scripts), are displayed.

Page
  • On the ROLE TEMPLATE – MENU CONFIGURATION page under ADMIN module, Orchestration and Orchestration Scripts check boxes are displayed.
  • The Orchestration Tab check box is displayed in the following sections of  the TENANT page:
    • INCIDENT MANAGEMENT module: Under the ENABLE TABS ON INCIDENT DETAILS PAGE section.
    • SERVICE REQUEST module: Under the ENABLE TABS ON SERVICE REQUESTS DETAILS PAGE section.

Note:

If the Orchestration Tab check box is selected, the Orchestration tab is displayed on the following pages:

  • Incident Summary pop-up (Incident > Manage Incidents > Incident List > Click on Summary Icon)
  • INCIDENT ID page (Incident> Manage Incidents > Incident List > Click on Incident ID)
  • SERVICE REQUEST DETAIL page (Request > Manage Service Requests > Service Request List > Click on SR ID)
  • Service Request Summary pop-up (Request > Manage Service Requests > Service Request List > Click on Summary Icon)
  • WORK ORDER (Incident > Manage Incidents > Work Order List > Click on Workorder ID)
Job

An additional Job option, Orchestration, is displayed in the Job Options drop-down list on the CUSTOM SCHEDULER page (Admin > Infrastructure > CUSTOM SCHEDULER > Click Filters > Select Proxy Server option from Monitoring Source drop-down list > Select the desired Proxy Server from Run at Proxy drop-down list > Search and select for Orchestration in the Job Options field)

Note:

After upgrading to Alps version, if Orchestration license is not procured, previously configured Orchestration jobs are still displayed on the CUSTOM SCHEDULER page and will run till the Administrator performs any action on the following pages: 

  • TENANT details page (Admin > Infrastructure > Tenant)
  • ORCHESTRATION page (Admin > Advanced > Automation> Orchestration)
  • ORCHESTRATION SCRIPTS Page (Admin > Advanced > Automation> Orchestration Scripts)

References