What's New?
Customer Fixed Issues and Known Issues
Prerequisites
Installation, Configuration, and Upgrade

Installation, Configuration, and Upgrade

The following sections provide information related to installation, configuration, and upgrade of the SummitAI application:

Important Notes About v4.1.4 Setup and Installation
Patch Update for .NET Framework
/wiki/spaces/ALPS/pages/21487490
SummitAI Upgrade Steps
Installing PsExec Tool
Post Installation Steps
Oracle and IBM Client Configuration
Online Help Upgrade
BI Reports
Maximum File Size for Attachments

Important Notes About v4.1.4 Setup and Installation

Points to be Noted During v4.1.4 Installation

While installing the v4.1.4 Web setup on the SummitAI Server, ensure to install English OS and English supported DB only. Furthermore, the SummitAI Proxy Data Collector service needs to be installed on the English OS Server.
The Web URL created on English OS Server can be accessed through the Client Machines, which have another language OS, such as English, Chinese, Japanese, and so on. This enables the end users to use the Web URL created in the English OS Server and access SummitAI Suite applications for inputting data in different languages.
The SUMMIT Proxy can be installed on the Client Servers, which has other language OS, such as English, Chinese, Japanese, and so on.

Double-Byte Character Support for SummitAI IT Management Suite

To enable multi-language support for SummitAI IT Management Suite, a basic support for double-byte characters is activated. Now, the application accepts the inputs in any of the language it is typed in and stores it in the same language in the database tables. Whenever required, the data is retrieved and displayed in the respective languages on the GUI.

In the v4.1.4 release, the SummitAI application Graphical User Interface (GUI) is displayed in English. However, the end users can enter the input data or text in any of the languages, such as English, Chinese, Japanese, and so on in the text editable fields.

Note:

In v4.1.4 release, entering text in the E-mail Address and Password fields are supported only in English language. Hence, it is highly recommended to enter the data in the E-mail Address and Password fields on any of the pages for the application in English language only. While logging into the application or configuring the user details, or in any other pages within the application, wherever there is a need to enter the e-mail address and password details, ensure to enter the text in English language. If you enter the details in any other language, the Application throws an error.

Patch Update for .NET Framework

For .NET Framework 3.5 software, Microsoft has released a patch. It is recommended to apply the .NET Framework 3.5 Service Pack 1 (MS KB 958481, 958483, 958484 patches) after the successful installation of v4.1.4 SummitAI IT Management Suite setup on the SummitAI Server. This helps to avoid occurring of unforeseen errors in the application. You can download the patch from the http://support.microsoft.com/kb/959209 link.

Note:

After the successful deployment of the patches mentioned above, please restart the IIS on SummitAI Server.

SummitAI Upgrade Steps

To upgrade the database of the SummitAI Suite from the prior version v4.1.4 hotfix to Alps SP1 HF23, do the following:

Assumptions
Pre Upgrade Steps
Database Upgrade from v4.1.4 Hotfix To v5.7 SP5
Database Upgrade from v5.7 SP5 to Alps
Database Upgrade from Alps to Alps HF01
Database Upgrade from ALPS HF01 to ALPS SP1
Database Upgrade from ALPS SP1 to ALPS SP1 HF01
Database Upgrade from ALPS SP1 HF01 to ALPS SP1 HF02
Database Upgrade from ALPS SP1 HF02 to ALPS SP1 HF03
Database Upgrade from ALPS SP1 HF03 to ALPS SP1 HF04
Database Upgrade from ALPS SP1 HF04 to ALPS SP1 HF05
Database Upgrade from ALPS SP1 HF05 to ALPS SP1 HF06
Database Upgrade from ALPS SP1 HF06 to ALPS SP1 HF07
Database Upgrade from ALPS SP1 HF07 to ALPS SP1 HF08
Database Upgrade from ALPS SP1 HF08 to ALPS SP1 HF09
Database Upgrade from ALPS SP1 HF09 to ALPS SP1 HF10
Database Upgrade from ALPS SP1 HF10 to ALPS SP1 HF11
Database Upgrade from ALPS SP1 HF11 to ALPS SP1 HF12
Database Upgrade from ALPS SP1 HF12 to ALPS SP1 HF13
Database Upgrade from ALPS SP1 HF13 to ALPS SP1 HF14
Database Upgrade from ALPS SP1 HF14 to ALPS SP1 HF15
Database Upgrade from ALPS SP1 HF15 to ALPS SP1 HF16
Database Upgrade from ALPS SP1 HF16 to ALPS SP1 HF17
Database Upgrade from ALPS SP1 HF17 to ALPS SP1 HF18
Database Upgrade from ALPS SP1 HF18 to ALPS SP1 HF19
Database Upgrade from ALPS SP1 HF19 to ALPS SP1 HF20
Database Upgrade from ALPS SP1 HF20 to ALPS SP1 HF21
Database Upgrade from ALPS SP1 HF21 to ALPS SP1 HF22
Database Upgrade from ALPS SP1 HF22 to ALPS SP1 HF23
Database Upgrade in BI Report and Global Search

Assumptions

Before executing the database upgrade scripts, it is assumed that you have successfully installed the SummitAI Suite base version 4.1.4 hotfix or above.

Pre Upgrade Steps

Before you start with the database upgrade of SummitAI, we recommend that you perform the following:

On the SummitAI Database Server, open the Microsoft SQL Server Management Studio tool. Connect to the SummitAI database Instance. Take the backup of the complete SummitAI database.
On the SummitAI Server, ensure that you take a backup of the folders where the attachment files are saved. In general, the attachment files are saved in the application root directory.

For installing BI Reports (Alps onwards releases) ensure you contact SummitAI Support and Implementation team. This is a one time script and needs to be executed only once. It does not require execution for every upgrade.
For example, if you have executed the script to install BI Reports in Alps SP1 HF23 Release, you need not execute it in ALPS SP1 HF24 Release.

Application Root Directory: \\SummitWeb\<databasename>-ModuleCode-Attachments.

Example of the Attachment Files folder name is ‘summitDB-im-attachments’, where summitDB is the database name, im is the module code for Incident Management and attachments is the folder name.

Database Upgrade from v4.1.4 Hotfix To v5.7 SP5

To perform the database upgrade from v4.1.4 hotfix to v5.7 SP5, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

v4.1.4 HF

Please download the scripts from below path which having the upgrade scripts rom v4.1.4 HF to v5.7SP5

https://summitbuild.blob.core.windows.net/common/Summit
Upgradescripts_v4.1.4HF_to_v5.7SP5_B005_02Jan2019.zip

v5.7 Sp5

Database Upgrade from v5.7 SP5 to Alps

To perform the database upgrade from v5.7 SP5 to Alps, do the following:

Schema Version

Upgrade Script

Upgraded Schema Version

V5.7 SP5

1.Summitupgrade_v5.7SP5_B005_02Jan2019_to_Alps_01Apr2019.sql

Note:

The upgrade steps of v5.7 SP5 HF01 and v5.7 SP6 are merged with this script.
The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Alps

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAIALPSUpgradeScripts\

Database Upgrade from Alps to Alps HF01

To perform the database upgrade from Alps to Alps HF01, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps	2. Summitupgrade_Alps_01April2019_to_AlpsHF01_B006_6thMay2019.sql	Alps HF01

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitAIALPSUpgradeScripts\

Database Upgrade from ALPS HF01 to ALPS SP1

To perform the database upgrade from Alps to Alps SP1, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps HF01	3.Summitupgrade_ALPS_HF01_B006_6thMay2019_to_ALPS_SP1_B006_4thJune2019.sql	Alps SP1

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 to ALPS SP1 HF01

To perform the database upgrade from Alps to Alps SP1 HF01, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1	4.Summitupgrade_ALPS_SP1_B006_4thJune2019_to_ALPS_SP1_HF01_B004_20th June2019.sql	Alps SP1 HF01

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF01 to ALPS SP1 HF02

To perform the database upgrade from Alps SP1 HF01 to Alps SP1 HF02, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF01	5.Summitupgrade_ALPS_SP1_HF01_B004_20thJune2019_to_ALPS_SP1_HF02_B007_21^st Aug2019.sql	Alps SP1 HF02

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF02 to ALPS SP1 HF03

To perform the database upgrade from Alps SP1 HF02 to Alps SP1 HF03, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF02	6.Summitupgrade_ALPS_SP1_HF02_B007_21st Aug2019_to_ALPS_SP1_HF03_B006_30thSep2019.sql	Alps SP1 HF03

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF03 to ALPS SP1 HF04

To perform the database upgrade from Alps SP1 HF03 to Alps SP1 HF04, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF03	7.Summitupgrade_ALPS_SP1_HF03_B006_30^thSep2019_to_ALPS_SP1HF04_B004_31stOct2019.sql	Alps SP1 HF04

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF04 to ALPS SP1 HF05

To perform the database upgrade from Alps SP1 HF04 to Alps SP1 HF05, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF04	8.Summitupgrade_ALPS_SP1HF04_B004_31stOct2019_to_ALPS_SP1HF05_B005_30thNov2019.sql	Alps SP1 HF05

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF05 to ALPS SP1 HF06

To perform the database upgrade from Alps SP1 HF05 to Alps SP1 HF06, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF05	9.Summitupgrade_ALPS_SP1HF05_B005_30thNov019_to_ALPS_SP1HF06_B004_31stDec2019.sql	Alps SP1 HF06

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF06 to ALPS SP1 HF07

To perform the database upgrade from Alps SP1 HF06 to Alps SP1 HF07, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF06	10.Summitupgrade_ALPS_SP1HF06_B004_31stDec2019_to_ALPS_SP1HF07_B005_31stJan2020.sql	Alps SP1 HF07

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF07 to ALPS SP1 HF08

To perform the database upgrade from Alps SP1 HF07 to Alps SP1 HF08, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF07	11.Summitupgrade_ALPS_SP1HF07_B005_31stJan2020_to_ALPS_SP1HF08_B004_28thFebruary2020.sql	Alps SP1 HF08

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF08 to ALPS SP1 HF09

To perform the database upgrade from Alps SP1 HF08 to Alps SP1 HF09, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF08	12.Summitupgrade_ALPS_SP1HF08_B004_28thFeb2020_to_ALPS_SP1HF09_B004_31stMar2020.sql	Alps SP1 HF09

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF09 to ALPS SP1 HF10

To perform the database upgrade from Alps SP1 HF09 to Alps SP1 HF10, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF09	13.Summitupgrade_ALPS_SP1HF09_B004_31stMar2020_to_ALPS_SP1HF10_B004_30thApr2020.sql	Alps SP1 HF10

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF10 to ALPS SP1 HF11

To perform the database upgrade from Alps SP1 HF10 to Alps SP1 HF11, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF10	14.Summitupgrade_ALPS_SP1HF10_B004_30thApr2020_to_ALPS_SP1HF11_B005_31stMay2020.sql Note: The upgrade steps of v5.7 SP5 HF13 B002 is merged with this script. The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.	Alps SP1 HF11

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF11 to ALPS SP1 HF12

To perform the database upgrade from Alps SP1 HF11 to Alps SP1 HF12, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF11	15.Summitupgrade_ALPS_SP1HF11_B005_31stMay2020_to_ALPS_SP1HF12_B003_30thJune2020.sql Note: The upgrade steps of v5.7 SP5 HF14 B001 is merged with this script. The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.	Alps SP1 HF12

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF12 to ALPS SP1 HF13

To perform the database upgrade from Alps SP1 HF12 to Alps SP1 HF13, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF12	16.Summitupgrade_ALPS_SP1HF12_B003_30thJune2020_to_ALPS_SP1HF13_B003_5thAug2020.sql Note: The upgrade steps of v5.7 SP5 HF15 B001 are merged with this script. The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.	Alps SP1 HF13

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF13 to ALPS SP1 HF14

To perform the database upgrade from Alps SP1 HF13 to Alps SP1 HF14, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF13	17.Summitupgrade_ALPS_SP1HF13_B003_5thAug2020_to_ALPS_SP1HF14_B006_2ndSep2020.sql Note: The upgrade steps of v5.7 SP5 HF16 B001 are merged with this script. The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.	Alps SP1 HF14

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF14 to ALPS SP1 HF15

To perform the database upgrade from Alps SP1 HF14 to Alps SP1 HF15, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF14	18.Summitupgrade_ALPS_SP1HF14_B006_2ndSep2020_to_ALPS_SP1HF15_B003_30thSep2020.sql Note: The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.	Alps SP1 HF15

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF15 to ALPS SP1 HF16

To perform the database upgrade from Alps SP1 HF15 to Alps SP1 HF16, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF15	19.Summitupgrade_ALPS_SP1HF15_B003_30thSep2020_to_ALPS_SP1HF16_B001_30thOct2020.sql Note: The upgrade steps of v5.7 SP5 HF17_B001 are merged with this script. The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.	Alps SP1 HF16

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF16 to ALPS SP1 HF17

To perform the database upgrade from Alps SP1 HF16 to Alps SP1 HF17, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF16	20.Summitupgrade_ALPS_SP1HF16_B001_30thOct2020_to_ALPS_SP1HF17_B003_11thDec2020.sql Note: The upgrade steps of v5.7 SP5 HF18_B001 are merged with this script. The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.	Alps SP1 HF17

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF17 to ALPS SP1 HF18

To perform the database upgrade from Alps SP1 HF17 to Alps SP1 HF18, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF17	21.Summitupgrade_ALPS_SP1HF17_B003_11thDec2020_to_ALPS_SP1HF18_B003_1stFeb2021.sql Note: The upgrade steps of v5.7 SP6 HF05 are merged with this script. The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.	Alps SP1 HF18

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF18 to ALPS SP1 HF19

To perform the database upgrade from Alps SP1 HF18 to Alps SP1 HF19, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF18	22.Summitupgrade_ALPS_SP1HF18_B003_1stFeb2021_to_ALPS_SP1HF19_B002_28thFeb2021.sql Note: The upgrade steps of v5.7 SP5 HF19 are merged with this script. The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.	Alps SP1 HF19

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF19 to ALPS SP1 HF20

To perform the database upgrade from Alps SP1 HF19 to Alps SP1 HF20, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
Alps SP1 HF19	23. Summitupgrade_ALPS_SP1HF19_B002_28thFeb2021_to_ALPS_SP1HF20_B002_31stMar2021.sql Note: The upgrade steps of v5.7 SP5 HF19 are merged with this script. The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.	Alps SP1 HF20

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF20 to ALPS SP1 HF21

To perform the database upgrade from Alps SP1 HF20 to Alps SP1 HF21, do the following:

Schema Version

Upgrade Script

Upgraded

Schema Version

Alps SP1 HF20

24. Summitupgrade_ALPS_SP1HF20_B002_31stMarch2021_to_ALPS_SP1HF21_31stMay2021.sql

Note:

The upgrade steps of v5.7 SP5 HF19 are merged with this script.
The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Alps SP1 HF21

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF21 to ALPS SP1 HF22

To perform the database upgrade from Alps SP1 HF21 to Alps SP1 HF22, do the following:

Schema Version

Upgrade Script

Upgraded

Schema Version

Alps SP1 HF21

25. Summitupgrade_ALPS_SP1HF21_B002_31stMay2021_to_ALPS_SP1HF22_B001_30thJune2021.sql

Note:

The upgrade steps of v5.7 SP5 HF01 are merged with this script.
The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Alps SP1 HF22

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade from ALPS SP1 HF22 to ALPS SP1 HF23

To perform the database upgrade from Alps SP1 HF22 to Alps SP1 HF23, do the following:

Schema Version

Upgrade Script

Upgraded

Schema Version

Alps SP1 HF22

26. Summitupgrade_ALPS_SP1HF22_B001_30thJune2021_to_ALPS_SP1HF23_B001_30thJuly2021.sql

Note:

The upgrade steps of v5.7 SP5 HF01 are merged with this script.
The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Alps SP1 HF23

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Database Upgrade in BI Report and Global Search

To perform the database upgrade in BI Report and Global Search script, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
BI-Report and Global Search	27. SummitMigrationscripts_enable_BIReport_GlobalSearch De-normalization Process Steps - Guide DN_Scripts-ONLY_FOR_NEW_IMPLE_NotUpgrade Note: The DN_Scripts.sql is only executed for new implementation not for upgrade. Upgrade_Scripts_Till_ALPS_SP1_HF23 Notes: Drop the dependent index completely if there is an error while dropping the column. While altering the column type or length, take the backup of dependent index and drop. After executing the alter command, recreate the index. DB_Server_Configuration_LoadData Follow mentioned steps, in case change in DN configuration View.sql PostScripts.sql Note: To enable the BI Configuration, follow the steps given in the DeNormalization Process Steps document. Denormalization: If the SR_RPT_DN_ServcieTicketMaster contains around 1.5 lakh records, the post-deployment script runs approximately 3 minutes to update old records for [Resolved Updated By ] Based on the volume of the records and index, the actual execution time may vary. SummitAI Global Search (Mandatory) Global Search_Configuration_Linked Server.docx SummitSearch_FullTextEnabledTable_Script_LinkedServer.sql Enable outbound transaction for Linked.docx BI Report-Emails & Scheduling (Pushreport).docx Note: The scripts written in the Global Search_Configuration_Linked Server Environment document are for reference purpose only. Ensure that you execute SummitSearch_FullTextEnabledTable_Script_LinkedServer.sql To enable the Summit Global Search, follow the steps given in Global Search_Configuration_Linked Server Environment document. To access BI report related pages, the user needs to update the SummitAI license. For more details, see Enhancement on ROLE TEMPLATE feature in v5.5 SP1 B005 RN. WithGDPR_Enablescripts DN_Enable_GDPRChanges.sql Run this script in case GDPR is enabled for the client Enable BI Reports (Alps) (IZENDA 7 – Reports) Execute EnableBI_Reports_ALPS script Note: For installing BI Reports (Alps), please contact SummitAI Support and Implementation team. It is a one-time script that once executed does not require execution for every upgrade.	Alps SP1 HF23

All the upgrade script files are available along with SummitAI installer files.

Upgrade Folder Path: <Summit installer CD>\Summit<version no>\UpgradeScripts\

Example: ..\\SummitvALPSUpgradeScripts\

Installing Ps Exec Tool

SummitAI uses Microsoft Ps Exec tool to perform the following activities:

SummitAI IT Operations Management: MS Exchange Monitoring
Asset Management: Remote Software Delivery
Incident Management: Service Assist

Ensure to install the Ps Exec tool on the SummitAI Server, if it does not already exist.

Download link: http://technet.microsoft.com/en-us/sysinternals/bb897553

Place the downloaded psexec.exe file under the following SummitAI installer folder:

..\\Bin\TOOLS\PS\psexec.exe

Example: c:\Inetpub\wwwroot\SummitWeb\Bin\TOOLS\PS\psexec.exe

Post Installation Steps

Post installation of the SummitAI application setup, Izenda API Physical Path manually configured to the proper path. Physical Path: <Installation Directory>\API\Izenda7\

Note:

The APIs for the various modules, Incident, IT Operations, Asset, and BI Reports (Alps) are part of the SummitAI Application setup.

Oracle and IBM Client Configuration

The Oracle and IBM client configurations are done to monitor the Oracle and IBM databases, respectively.

Oracle Client Configuration

To configure Oracle client, perform the following:

Open the URL http://www.oracle.com/technetwork/database/windows/downloads/utilsoft-087491.html. Alternatively, you can open the URL http://symphonysummit.blob.core.windows.net/customer-build/ODAC1120320Xcopy_32bit.zip.
Download the ODAC component ODAC1120320Xcopy_32bit.zip.
Extract the .zip folder to the <<drive>>:\extracted folder.
Run the command, cd “C:\ SummitAI \ODAC1120320Xcopy_32bit”, to change directory to the extracted folder, cd <<drive>>:\extracted folder.
Run the command, install.bat odp.net20 c:\oracle\11.2\odac odac11, to install Oracle Data Access Components.
Add the following paths of the installed ODAC components in the Environment Variables of the system:

- C:\oracle\11.2\odac
- C:\oracle\11.2\odac\bin
To add these paths in the Environment Variables, perform the following:
1. Click Start, right-click Computer, and then click Properties.
2. On the left side of the Control Panel, click Advanced system settings. The System Properties pop-up page is displayed.
3. On the System Properties pop-up page, click the Environment Variables button under the Advanced tab. The Environment Variables pop-up page is displayed.
4. On the Environment Variables pop-up page, in the System variable section, double-click the variable, Path, to edit it.
5. On the Edit System Variable pop-up page, in the Variable value field, add the text, C:\oracle\11.2\odac;C:\oracle\11.2\odac\bin, at the beginning of the existing text, and then click OK.
6. Restart your system.

IBM Client Configuration

To configure the IBM client, perform the following steps:

Open the URL http://www-01.ibm.com/support/docview.wss?rs=4020&uid=swg21385217. Alternatively, you can open the URL https://symphonysummit.blob.core.windows.net/prerequisites/ibm_data_server_client_winx64_v11.1.zip.
On the following page, click IBM Data Server Client.
In the IBM Data Server Client section, select IBM Data Server Client (Windows AMD64 and Intel EM64T) option, and then click Continue.
Fill in the required details, and then click I confirm.
The .exe file is downloaded. You can install the file to connect to the IBM Database Server.

Online Help Upgrade

While upgrading from earlier version of SUMMIT to v5.7 SP1 HF01, perform the following steps for Online Help configuration:

Delete the existing Online Help folder (~/Webfiles/OnlineHelp) and add new Online Help folder from 5.7 SP1 HF01 upgrade files.

BI Reports

While upgrading from earlier version of SummitAI to v5.7 SP1 HF01, perform the following steps for BI report configuration:

Add the below tag in web.config file and remove the Izenda.config file from (~/Webfiles/) <add key="Izenda:LicenseKey" value="T370 Symphony Summit +DASH +MAPS +LANG +FORMS +VISION+FUSION|Enterprise|6.8|09/30/2016|0|0|0|M|YG6YSZE"/>

Delete the existing Reporting folder(~/Webfiles/Reporting) and add new Reporting folder from 5.7 SP1 HF01 upgrade files
Update the SMTP configuration details in web.config instead of izenda.config

Maximum File Size for Attachments

The default maximum file attachment size is 4 MB. This value can be configured using the following keys in the web.config file:

However, it is recommended to keep the maximum file size limit to 8 MB for best system performance.

Reference Documents

SummitAI IT Management Suite document library comprises the following list of documents:

For all other documents, please contact the SummitAI Support Team.

Support

If you need any technical assistance from the SummitAI Support Team, contact at https://support.symphonysummit.com/ or send an e-mail to summitsupport@symphonysummit.com

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