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Service Automation requires information from SummitAI (product) which can be obtained by configuring the API base URL. Then configure the list of APIs that fetch the data required from SummitAI. Since Orchestration support is available for Incident management, service request and work order modules, we will map the APIs to the corresponding fields. This page is a guide to configure fields of a module to a particular data source and align it to the API.

Configuring Field Maps

Provides the steps to configure the field settings and map the data based on the selected Module.

Field Description describes the fields on the Field Mapping Configurations page.

Click here to read more on Field Mapping Configurations page.

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