Installation, Configuration, and Upgrade

The following sections provide information related to installation, configuration, and upgrade of the SummitAI application:

Important Notes About v4.1.4 Setup and Installation
Patch Update for .NET Framework
/wiki/spaces/ALPS/pages/21487490
SummitAI Upgrade Steps
Installing PsExec Tool
Post Installation Steps
Oracle and IBM Client Configuration
Online Help Upgrade
BI Reports
Maximum File Size for Attachments

Important Notes About v4.1.4 Setup and Installation

Points to be Noted During v4.1.4 Installation

While installing the v4.1.4 Web setup on the SummitAI Server, ensure to install English OS and English supported DB only. Furthermore, the SummitAI Proxy Data Collector service needs to be installed on the English OS Server.
The Web URL created on English OS Server can be accessed through the Client Machines, which have another language OS, such as English, Chinese, Japanese, and so on. This enables the end users to use the Web URL created in the English OS Server and access SummitAI Suite applications for inputting data in different languages.
The SUMMIT Proxy can be installed on the Client Servers, which has other language OS, such as English, Chinese, Japanese, and so on.

Double-Byte Character Support for SummitAI IT Management Suite

To enable multi-language support for SummitAI IT Management Suite, a basic support for double-byte characters is activated. Now, the application accepts the inputs in any of the language it is typed in and stores it in the same language in the database tables. Whenever required, the data is retrieved and displayed in the respective languages on the GUI.

In the v4.1.4 release, the SummitAI application Graphical User Interface (GUI) is displayed in English. However, the end users can enter the input data or text in any of the languages, such as English, Chinese, Japanese, and so on in the text editable fields.

Note:

In v4.1.4 release, entering text in the E-mail Address and Password fields are supported only in English language. Hence, it is highly recommended to enter the data in the E-mail Address and Password fields on any of the pages for the application in English language only. While logging into the application or configuring the user details, or in any other pages within the application, wherever there is a need to enter the e-mail address and password details, ensure to enter the text in English language. If you enter the details in any other language, the Application throws an error.

Patch Update for .NET Framework

For .NET Framework 3.5 software, Microsoft has released a patch. It is recommended to apply the .NET Framework 3.5 Service Pack 1 (MS KB 958481, 958483, 958484 patches) after the successful installation of v4.1.4 SummitAI IT Management Suite setup on the SummitAI Server. This helps to avoid occurring of unforeseen errors in the application. You can download the patch from the http://support.microsoft.com/kb/959209 link.

Note:

After the successful deployment of the patches mentioned above, please restart the IIS on SummitAI Server.

SummitAI Upgrade Steps

To upgrade the database of the SummitAI Suite from the prior version v4.1.4 hotfix to Alps SP1 HF20, do the following:

Assumptions
Pre Upgrade Steps
Database Upgrade from v4.1.4 Hotfix To v5.7 SP5
Database Upgrade from v5.7 SP5 to Alps
Database Upgrade from Alps to Alps HF01
Database Upgrade from ALPS HF01 to ALPS SP1
Database Upgrade from ALPS SP1 to ALPS SP1 HF01
Database Upgrade from ALPS SP1 HF01 to ALPS SP1 HF02
Database Upgrade from ALPS SP1 HF02 to ALPS SP1 HF03
Database Upgrade from ALPS SP1 HF03 to ALPS SP1 HF04
Database Upgrade from ALPS SP1 HF04 to ALPS SP1 HF05
Database Upgrade from ALPS SP1 HF05 to ALPS SP1 HF06
Database Upgrade from ALPS SP1 HF06 to ALPS SP1 HF07
Database Upgrade from ALPS SP1 HF07 to ALPS SP1 HF08
Database Upgrade from ALPS SP1 HF08 to ALPS SP1 HF09
Database Upgrade from ALPS SP1 HF09 to ALPS SP1 HF10
Database Upgrade from ALPS SP1 HF10 to ALPS SP1 HF11
Database Upgrade from ALPS SP1 HF11 to ALPS SP1 HF12
Database Upgrade from ALPS SP1 HF12 to ALPS SP1 HF13
Database Upgrade from ALPS SP1 HF13 to ALPS SP1 HF14
Database Upgrade from ALPS SP1 HF14 to ALPS SP1 HF15
Database Upgrade from ALPS SP1 HF15 to ALPS SP1 HF16
Database Upgrade from ALPS SP1 HF16 to ALPS SP1 HF17
Database Upgrade from ALPS SP1 HF17 to ALPS SP1 HF18
Database Upgrade from ALPS SP1 HF18 to ALPS SP1 HF19
Database Upgrade from ALPS SP1 HF19 to ALPS SP1 HF20
Database Upgrade in BI Report and Global Search

Assumptions

Before executing the database upgrade scripts, it is assumed that you have successfully installed the SummitAI Suite base version 4.1.4 hotfix or above.

Pre Upgrade Steps

Before you start with the database upgrade of SummitAI, we recommend that you perform the following:

On the SummitAI Database Server, open the Microsoft SQL Server Management Studio tool. Connect to the SummitAI database Instance. Take the backup of the complete SummitAI database.
On the SummitAI Server, ensure that you take a backup of the folders where the attachment files are saved. In general, the attachment files are saved in the application root directory.

Application Root Directory: \\SummitWeb\<databasename>-ModuleCode-Attachments.

Example of the Attachment Files folder name is ‘summitDB-im-attachments’, where summitDB is the database name, im is the module code for Incident Management and attachments is the folder name.

Database Upgrade from v4.1.4 Hotfix To v5.7 SP5

To perform the database upgrade from v4.1.4 hotfix to v5.7 SP5, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
v4.1.4 HF	Please download the scripts from below path which having the upgrade scripts rom v4.1.4 HF to v5.7SP5 https://summitbuild.blob.core.windows.net/common/Summit Upgradescripts_v4.1.4HF_to_v5.7SP5_B005_02Jan2019.zip	v5.7 Sp5

Schema Version

Upgrade Script

Upgraded Schema Version

v4.1.4 HF

Please download the scripts from below path which having the upgrade scripts rom v4.1.4 HF to v5.7SP5

https://summitbuild.blob.core.windows.net/common/Summit
Upgradescripts_v4.1.4HF_to_v5.7SP5_B005_02Jan2019.zip

v5.7 Sp5

Database Upgrade from v5.7 SP5 to Alps

To perform the database upgrade from v5.7 SP5 to Alps, do the following:

Schema Version	Upgrade Script	Upgraded Schema Version
V5.7 SP5	1.Summitupgrade_v5.7SP5_B005_02Jan2019_to_Alps_01Apr2019.sql Note: The upgrade steps of v5.7 SP5 HF01 and v5.7 SP6 are merged with this script. The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.	Alps

Schema Version

Upgrade Script

Upgraded Schema Version

V5.7 SP5

1.Summitupgrade_v5.7SP5_B005_02Jan2019_to_Alps_01Apr2019.sql

Note:

The upgrade steps of v5.7 SP5 HF01 and v5.7 SP6 are merged with this script.
The above upgrade step is applicable only for the SummitAI application instances that are not enabled for GDPR. These steps are already available in the migration tool for the SummitAI application instances, which are enabled for GDPR.

Alps

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