ASet Limitations for Maximum Characters in Description Field of Incidents and Service Requests SRsWeb
Feature released in SummitAI Service Management (#18866, Incident Management and Service Request Management, Alps)
What's New?
The Administrators can now set the minimum and maximum number of characters that are allowed in the Description field of Incidents and Service Requests pages. If the minimum or maximum values are not set, by default, the minimum length is set to 20 and the maximum length is not limited. Also, a new check box Do Not Allow Images in Description is added. If this check box is selected, no Images are allowed to be pasted in the Description field.
Note
- If an Incident is raised through e-mail, and if there is no Maximum length set for the Description field on the TENANT page, then by default, the Maximum length is set as 2000 characters. If the user enters more than 2000 characters in the Description/body of the e-mail, then only the first 2000 characters are considered, and the additional characters are discarded.
- If an Incident is raised through e-mail, and if the Maximum length for the Description field is configured as more than 2000 characters, then only the first 2000 characters are considered, and the additional characters are discarded.
- If an Incident is raised through e-mail, and if the Maximum length for the Description field is configured as less than 2000 characters, for example 400 characters, then only the first 400 characters are considered, and the additional characters are discarded.
Configuration
The minimum and maximum values for the Description field is configured in the SummitAI Web application.
For Incident Management: (Admin > Basic > Infrastructure > Tenant > Select Tenant > On the ACTIONS panel, click CONFIGURE DETAILS > Select module as INCIDENT MANAGEMENT > Under the E-MAIL NOTIFICATION section, enter values in the Description Length field)
For Service Request: (Admin > Basic > Infrastructure > Tenant > Select Tenant > On the ACTIONS panel, click CONFIGURE DETAILS > Select module as SERVICE REQUEST > Under the E-MAIL NOTIFICATION section, enter values in the Description Length field)