ANew Keywords for Incidents and Service Requests SRs

Feature released in SummitAI Service Management (#18539 Incident Management and Service Request Management, Alps)

What's New?

Following new Keywords are added for Incidents and SRs. These are now available to the End Users, which can be added in the Templates for receiving notifications.

Contact Number
Country
City
Address
Zip Code
User Level
Alternate Email IDs