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What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

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What's New?

The following section provides a description of new features and improvements introduced in Tahoe SP3 HF30.

New Features and Improvements

Improvement Name

Improvement Description

Improvement Benefits

Enable caller selection across customers

User Persona: Admin

Introduced a new configuration named Enable caller selection across customers at Tenant level.

When logging an Incident, it allows the users to choose any Caller, regardless of the selected Customer.

For more information, refer to Enable caller selection across customers Configuration document.

Enhances user flexibility in managing incidents

Supports diverse operational scenarios

Improves overall efficiency in incident handling

Service Automation (Orchestration) for Change Management and Task

User Persona: End User and Analyst

This feature integrates Service Automation (Orchestration) with Change and Task Management systems to streamline workflows. When a Change Request (CR) or Task is created or updated, it automatically triggers relevant Service Automation workflows. The integration is implemented within the Symphony (CTP) platform.

For more information, refer to Service Automation (Orchestration) for Change Management and Task.

Increased Efficiency through automation of CR and Task workflows.
Reduced Errors by minimizing manual intervention.
Faster Resolution with automatic workflow triggers.

Note

Reporting has been enhanced in Tahoe SP3 HF30. For upgrading from Izenda 6.10.0.17 to 6.10.0.43 version, you must delete the Reporting folder (~/Webfiles/Reporting) and add a new Reporting folder from the Upgrade Build file.

For more information, about customer fixed and known issues, refer Customer Fixed Issues and Known Issues.

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