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Summit Elbrus SP3 HF11 Release Notes

Summit Elbrus SP3 HF11 Release Notes

Owned by Comala Publishing
Last updated: Apr 21, 2025

 | Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali HF03 << Denali SP1 << Denali SP1 HF01 << Tahoe << Tahoe SP1 < Tahoe SP3 HF01 (V1) << Elbrus << Elbrus SP1<< Elbrus SP2  <<  Elbrus SP3 << Elbrus SP3 HF01 << Elbrus SP3 HF02 << Elbrus SP3 HF03 << Elbrus SP3 HF04 << Elbrus SP3 HF05 << Elbrus SP3 HF06 << Elbrus SP3 HF07 << Elbrus SP3 HF08 << Elbrus SP3 HF09 << Elbrus SP3 HF10


What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade 

On this page: 

What's New?

The following section provides a description of new features and improvements introduced in Elbrus SP3 HF11.

New Features and Improvements

The following section provides a sneak-peek of the functionalities added for Service Management.

Service Management 

Feature NameFeature DescriptionFeature Benefit

Email to Ticket functionality based on the API Intent


User Persona: Analyst

Without manual intervention through the Summit Digital Agent APIs
a ticket is created through the email from the parsed mail.

For more information, refer Email to Ticket functionality Based on the API Intent.

  • Less effort of ticket creation from email

  • Using AI APIs quick and accurate values in the ticket fields


Patch 1

Service Management 

Feature NameFeature DescriptionFeature Benefit

Hidden Fields for SR Approver


User Persona: Approver

This enhancement allows the Service Request Approver to see only the fields that contain data during the SR approval process, with any empty or unfilled fields automatically hidden to provide a cleaner and more streamlined view

For more information, refer Hidden Fields for SR Approver. 

  • Approvers can focus solely on relevant information without distraction from empty fields

  • Streamlined views reduce the time needed to review each request

End User Dashboard


User Persona:
End User


In the End User Dashboard, navigate to the Approve Service Request widget to view the list of SRs for approval.

Note

The Approve Service Request widget is displayed on the End User Dashboard page is configurable. For more information, refer to Configuring Themes in SummitAI Platform.

  • Enhanced Usability

  • Consistent Workflow

Assigned Workgroup

Visibility in Relationship Tab

User persona: Analyst

Task tile under the Relationship tab of a Change Record displays Assigned Workgroup information, enabling users to view responsible workgroups for related records at a glance.

For more information, refer Creating Change Records.

  • Reduces time spent searching for workgroup information

  • Enhances collaboration by displaying key data in a single view


Enable knowledge article

authorization for analysts

User Persona: Admin /

Analyst

The enhancement extends authorization permissions to all workgroup analysts by implementing a configuration at the Tenant level.

For more information, refer to Enable Approval Authorization Check box.


  • Reduces the approval timelines 

  • Allows the workgroup analysts to quickly approve knowledge records

Configure Reminder

Notification for CR not

moved to Implemented after

Planned End Date

User Persona: Admin /

Analyst

CR tracking is more effective with Reminder notification when the CR is not moved to the Implemented state. By implementing alert notification frequency users have less chance to improve the CR process

For more information, refer to Configure Reminder Notification.

  • Improve CR execution process 

  • Informed about the CR execution time to plan the process more effectively

View Email Body in Task

History of the Change

Request

User Persona: Admin /

Analyst

Send Task Activation Notification Email with the configured email body to the mentioned recipients in the Task along with Workgroup and Caller.

For more information, refer to View Task History.


  • This enhancement in Task management supports in informing to the required audience about the Task activation notification

  • Details of mail body are recorded in the Mail History and helps in audit purpose

Platform 

The following section provides a sneak-peek of the functionalities added for Platform:

Feature NameFeature DescriptionFeature Benefit

Global Search to support Task

User Persona: Admin


Search Tasks using Task ID, Status or any of column list attributes to get the desired result.

For more information, refer to Global Search to Support Task.

  • Searching Tasks are made easy using global search using Task list columns

  • Required Task search results help to navigate to tasks at a quicker pace

Improvements

Service Management

The following section provides a sneak-peek of the improvements added for Service Management:

Feature NameFeature DescriptionFeature Benefit

Requestor should be able to

delete the attachments (until

a specific status)

User Persona: Admin /

Analyst



This enhancement allows the Requestor/Initiator to delete the attachments that are uploaded in the Change Record.

For more information to configure the Tenant details, refer to Configuring Change Management Module.

For more information to delete the Change Record (CR) details, refer to Creating Change Records.

  • Enables Requestor/Initiator to manage attachments more effectively, ensuring only relevant documents are retained

  • Simplifies the process of correcting or updating documentation without needing additional support

For more information, about customer fixed and known issues, refer Customer Fixed Issues and Known Issues.

Security and VAPT enhancement

Summit Web App security enhanced by performing Vulnerability And Acceptance Penetration Testing (VAPT). This has hardened the Summit Web Application security layer.





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