Summit Elbrus SP3 HF11 Release Notes

User Import Enhancement

User Persona - Admin

Previously, any hyperlink entered by the user appeared only as non‑clickable plain text. To enhance the efficiency and quickly navigate to external documentation and URLs, you are now getting an option to either enable of disable the HTML hyperlink support.

For more information, refer this page.

• Improved Productivity: Users can insert and access clickable links directly within RTE fields, reducing navigation time and streamlining workflows.

• Better Documentation Flow: Teams relying on external documentation, knowledge bases, or reference URLs can now embed links naturally within their content.

• Admin‑Controlled Security: Organizations can decide whether this capability should be enabled, maintaining control over potential risks.

Multiple Users for Store-Role for Maker-Checker

User Persona: Admin approvers

The Multiple Users per Store & Role enhancement expands the Maker‑Checker configuration by allowing administrators to assign up to five users to the same store‑role combination within the Approval Matrix, replacing the earlier limitation of single‑user assignment.

For more information, see this page.

• Multi-User Approval: Allows multiple users to approve simultaneously.

• Clear Visibility: Provides transparency for all approvals.

• Real-Time Synchronization: Updates approval lists instantly

• Excel-based flows: Supports Excel files for maker flows.

• Unified Behavior: Ensures consistent approval processes across all actions.

User Import Enhancement

User Persona - Analyst

The Import enhancement enables the application to synchronize user records based on Active Directory Extension Attribute 2.

For more information, refer User Import Enhancement.

• Seamless integration – Combines SuccessFactors for provisioning with AD for authentication attributes.

• Accurate identity management – Synchronizes records from the correct source depending on employee type.

Enable Hyperlink Support in Rich Text Editor

User Persona - Analyst

The application provides a configurable setting to enable or disable clickable hyperlinks in rich text editor fields.

For more information, refer Enable Hyperlink Support in Rich Text Editor.

• Supports Compliance Policies – Provides flexibility to align with organizational security standards.

• Centralized Configuration – Applies consistently across all modules using rich text fields.

• Reduces Accidental Redirects – Prevents unintended clicks when hyperlink support is disabled.

Tenant Level - User Enforcement for Asset Allocation

User Persona - Admin

Introduces a tenant-level rule that enforces user association during asset allocation—across UI and Excel uploads—based on allocation type, ensuring compliant allocations and accurate reconciliation.

For more information, refer to Tenant Level - User Enforcement for Asset Allocation - Release Notes - Technical Documentation.

• Accurate Reconciliation: Ensures required user associations for reliable asset tracking.

• Fewer Errors: Reduces manual corrections and audit gaps.

• Flexible Allocation: Supports multiple scenarios with configurable rules

Asset ID & Category Filter Enhancement – Print Gate Pass

User Persona: Analyst

The Asset ID & Category Filter Enhancement adds two new search filters. Asset ID and Asset Category to the Print Gate Pass page in Asset Management.

It improves search precision, reduces manual effort, and strengthens asset traceability and audit compliance.

For more information, refer Enhanced Asset Filter for Gate Pass.

• Better User Experience

• Strengthened Compliance & Traceability

• Enhanced Accuracy

Asset Audit Trail Enhancement: Deactivation & Reactivation Remarks

User Persona: Analyst/Approvers

This enhancement introduces two new audit parameters—Deactivation Remarks and Reactivation Remarks—in the Asset Audit Trail.

Whenever an asset is deactivated or reactivated, the remarks entered by the analyst or approver will be automatically captured and stored in the audit log, ensuring a complete and traceable record of lifecycle changes.

For more information, refer Asset Audit Trail Enhancement - Deactivation or Reactivation Remarks.

• Ensures end-to-end traceability of asset status changes

• Strengthens audit readiness and regulatory compliance

• Improves transparency for Analysts/Approvers.

Enhanced Send Email Action

User Persona - Analyst

You can send emails to Workgroup Members, Analysts, Callers, or End Users to request information or provide updates about an incident using the 'Send Email' icon on the Incident Detail page.

We have now enhanced this action by adding an Add button, allowing you to attach multiple files to the email.

For more information, refer Send Email Action - Multiple Attachments.

• Improved User Experience
  A clear and intuitive Add button makes the attachment process easier and more user-friendly.
  
  

• Reduce Redundant Tasks
  Saves time, especially in cases where multiple supporting documents need to be shared.

Asset Physical Verification Requirement.

User Persona: Analyst

The feature helps check and update Asset details in one place, with real-time info like location and status, and lets users upload attachments for better tracking and verification.

For more information, refer to Asset Physical Verification Requirement.

• Ensures accurate tracking and verification of physical assets with supporting documents.

• Speeds up approvals with easy attachment uploads for better clarity and proof

Email to Ticket functionality based on the API Intent

User Persona: Analyst

Without manual intervention through the Summit Digital Agent APIs
a ticket is created through the email from the parsed mail.

For more information, refer Email to Ticket functionality Based on the API Intent.

• Less effort of ticket creation from email
  
  
  

• Using AI APIs quick and accurate values in the ticket fields

Hidden Fields for SR Approver

User Persona: Approver

This enhancement allows the Service Request Approver to see only the fields that contain data during the SR approval process, with any empty or unfilled fields automatically hidden to provide a cleaner and more streamlined view

For more information, refer Hidden Fields for SR Approver. 

• Approvers can focus solely on relevant information without distraction from empty fields
  
  
  

• Streamlined views reduce the time needed to review each request

End User Dashboard

User Persona:
End User

In the End User Dashboard, navigate to the Approve Service Request widget to view the list of SRs for approval.

• Enhanced Usability
  
  
  

• Consistent Workflow

Assigned Workgroup

Visibility in Relationship Tab

User persona: Analyst

Task tile under the Relationship tab of a Change Record displays Assigned Workgroup information, enabling users to view responsible workgroups for related records at a glance.

For more information, refer Creating Change Records.

• Reduces time spent searching for workgroup information
  
  
  

• Enhances collaboration by displaying key data in a single view

Enable knowledge article

authorization for analysts

User Persona: Admin /

Analyst

The enhancement extends authorization permissions to all workgroup analysts by implementing a configuration at the Tenant level.

For more information, refer to Enable Approval Authorization Check box.

• Reduces the approval timelines 
  
  
  

• Allows the workgroup analysts to quickly approve knowledge records

Configure Reminder

Notification for CR not

moved to Implemented after

Planned End Date

User Persona: Admin /

Analyst

CR tracking is more effective with Reminder notification when the CR is not moved to the Implemented state. By implementing alert notification frequency users have less chance to improve the CR process

For more information, refer to Configure Reminder Notification.

• Improve CR execution process 
  
  
  

• Informed about the CR execution time to plan the process more effectively

View Email Body in Task

History of the Change

Request

User Persona: Admin /

Analyst

Send Task Activation Notification Email with the configured email body to the mentioned recipients in the Task along with Workgroup and Caller.

For more information, refer to View Task History.

• This enhancement in Task management supports in informing to the required audience about the Task activation notification
  
  
  

• Details of mail body are recorded in the Mail History and helps in audit purpose

Global Search to support Task

User Persona: Admin

Search Tasks using Task ID, Status or any of column list attributes to get the desired result.

For more information, refer to Global Search to Support Task.

• Searching Tasks are made easy using global search using Task list columns
  
  
  

• Required Task search results help to navigate to tasks at a quicker pace

Requestor should be able to

delete the attachments (until

a specific status)

User Persona: Admin /

Analyst

This enhancement allows the Requestor/Initiator to delete the attachments that are uploaded in the Change Record.

For more information to configure the Tenant details, refer to Configuring Change Management Module.

For more information to delete the Change Record (CR) details, refer to Creating Change Records.

• Enables Requestor/Initiator to manage attachments more effectively, ensuring only relevant documents are retained
  
  
  

• Simplifies the process of correcting or updating documentation without needing additional support

Email Id is added for Set Approver

User Persona:

Analyst

In the Service Request (SR) module, when an Analyst searches for and sets an Approver, the Approver's email ID is also displayed in the search results along with name, to help identify the correct individual.

This helps avoid confusion in cases where multiple Approvers have the same names.

For more information, refer to Approver Email Display in SR Set Approver Search Results.

• Eliminates ambiguity by clearly distinguishing between Approvers with identical or similar names
  
  

• Increases accuracy by ensuring requests are directed to the correct individual