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What is SummitAI Orchestration?

SummitAI Orchestration helps in creating an automated workflow in managing, configuring, and troubleshooting complex interconnected systems, application, and process.

SummitAI Orchestration has an open framework with support of widely used multiple scripting languages, such as PowerShell, Python, Perl, VBScript, bash, and batch. Thus, enabling integration with any application or system present in on-premise or on cloud.

It has OOB integration with SummitAI ITSM enabling automated service fulfillment (a.k.a self-service) using Service Request and automated remediation (a.k.a self-healing) of issues (Incidents) on the infrastructure, thus, helping Managed Services or any IT infrastructure team to reduce operational cost and improve user experience.

SummitAI Orchestration has OOB integration with SummitAI Asset Management in enabling self-service using Service Requests. It has 185+ OOB compliance policies for Endpoints (laptop/desktop) with automated remediation framework. With this, one can create their own custom policy and remediation using scripts.

SummitAI Orchestration has 100+ OOB script modules for quick development.

Examples:

Creation/ Deletion of a User/Mailbox
Shutting Down/Restarting a Server/ Service
Installation/Uninstallation of any Software
Addition/ Removal of a VM

Orchestration Capabilities

Automated Service Request Fulfillment (Self Service)
Automated Service Request enables the Self Service for users and customers by running the pre-configured jobs using the Orchestration.

Automated Incident Remediation (Auto Healing)
Automated Incident Remediation enables the Self Healing of incidents on Datacenter systems such as Servers, Storage devices, Network devices or any IP based systems with an alert. This helps in automate the Incident process in a closed loop.

Orchestration Use Cases

Service/Process Automation
Service Automation is the process of creating and executing the scripts in a defined workflow for a specific service or process. For example: An user requests for an access to a folder. The access is given without the human intervention using SummitAI Orchestration.
- Datacenter Services
  Data center is used to store and manage the SummitAI Application and all the information related to the user. Data center services such as providing VM to an user, adding a server to the CMDB, etc.,can be managed and automated using the SummitAI Orchestration.
- End User Services
  End User services are the services that can be managed by the user. These services include creating the user in AD, providing the access to the security group, etc. The SummitAI Orchestration automates the end user services without any human intervention.

Orchestration Integration Packs

Orchestration integration packs contain more than 250 actions or scripts that are used to custom the workflows. Each Integration pack contains set of actions that are used while configuring the workflows. Currently, the following integration packs are available to use in SummitAI Orchestration:

Microsoft Active Directory	Google GSuite
Microsoft Exchange	SolarWinds IPAM
IBM Lotus Notes	Microsoft IIS
Office 365	Microsoft SQL
Windows Operating System	Skype for Business
Cisco ISE	Symantec Endpoint Manager
ManageEngine ADMP	VMware Vcenter

Integration Packs Library

Microsoft Active Directory

AD User Creation
Check if Security Group Exist
Add User to Security Group
Change Owner Security Group
Check AD User Exists
Update First Name and/or Last name
Update AD Object Owner
Delete Security Group
Create Security Group
Create Service Account

Get Printer Details
Provide Access to printer
Encrypt Password
Generate Dynamic Password
Check OU Exist
Create OU
Check User exist in Security Group
Add System to the Security Group
Check system exist in Security Group
Change Manager of Security Group

Get user expiration date
Set user expiration date
Create Computer
Computer exist
Delete Computer
Add Computer to Group
Remove Computer from Group
Join Computer to Domain
Unjoin Computer from Domain

Microsoft Exchange

Update User Email ID
Check Mail ID Exist
Create Mailbox
Increase Mail-Box Size
Update Mailbox Quota
Update Mailbox retention settings
Add user to Distribution List

Remove User from Distribution List
Change owner Distribution List
Delete Distribution List
Create Distribution List
Check User Exists in Distribution List
Check Distribution List Exists
Create Group Mailbox

Windows Operating System

Share Folder Access
Share Folder Creation
Get-Active RDP Connections
Get-Active Share Connections
Windows Service Restart
Windows Service start
Windows Service stop
Add server to domain

Remove server from Domain
Uninstall a Role/feature in Windows Server
Clear event logs
Create an Event in the Event log
Creating Service Account
Deleting Service Account
Install a Role/feature in windows server
Provide Access to directory or file.

Add DNS Server Resource Record
Remove DNS Server Records
Adding MX Records
Removing MX Records
Get Drive List
Get Disk Summary
Get the paths to delete
Clear Disk Space

Office O365

Assigning O365 License to User
Check if Mail Box exists in O365
Check if distribution list exists in O365
Check if user exists in Distribution List in O365
Add user to Distribution List in O365
Remove user from Distribution List in O365
Disable Mailbox in O365

Removing O365 License for User
Enable Mailbox Archive
Remove user from a Retention Policy
Add User to Retention Policy
Create Retention Policy in 0365
Disable Office 365 services for User

Linux/Unix

Existence of Group
Adding Group
Assigning permission to directory
Enable ACL
Start the process with NICE value
Service Kill by Name
Service Kill by PID
Service status
System Log
Boot Log
Service restart
Set User Account Expiry
Delete files greater than X days
Compress Files greater than X Days
Compressing file or directory
Set account Expire
Change Process Priority

Remove file permission
Get Available NFS shares
Get Mounted NFS shares
Mount new NFS partitions
Copy file/Directory
Get OS Name/Version
Check file exist
Lock/disable user
Shutdown Server
Reboot Server
Providing Permission to file
Install Package
Create User
Assigning ACL
Remove User
Get IO Utilization
Get Process State

Get Disk IO
Update User Email ID
Check Mail ID Exist
Create Mailbox
Increase Mail-Box Size
Update Mailbox Quota
Update Mailbox retention settings
Add user to Distribution List
Remove User from Distribution List
Change owner Distribution List
Delete Distribution List
Create Distribution List
Check User Exists in Distribution List
Check Distribution List Exists
Create Group Mailbox

Cisco ISE

Create User on CISCO ISE
Get ISE group ID
Get MAC Address Resource ID
Create Bulk Users
Get Bulk Request Details

Get User Details
Register MAC Address
Update MAC Address Details
Validate ERS Admin Account

Manage Engine ADMP

Create User on Active Directory
Create User Mailbox
Create user
Create OU
Reset user password

Enable user
Disable user
Unlock user
Delete user
Search user

Google Gsuite

Create User
Delete User
Add User to Group
Remove user from Group

SolarWinds IPAM

Search available IP
Reserve IP
Release IP

Microsoft IPAM

Search available IP
Reserve IP
Release IP

IBM Lotus Notes

User Creation
Connect to Lotus Notes
User search

Microsoft IIS

Install IIS Server
Copy Files from Shared Path
Host IIS Website
Create Application Pool
Add Website Binding
Removing Website Bindings

Skype for Business

Enable User
Move to O365
Disable User
Modify User Attributes

Summit AI - ITSM

Get Analyst Details
Get Analyst from Workgroup
Get Work Group List
Update Private Log in Sr
Upload attachment in SR
Get Multi-Value Data from SR

Get Attachment from SR
Update Asset Details
Get Catalog Attributes
Log Service Request
Get Asset Attributes
Get Asset Relation Details

Microsoft SQL

Create Database
Create Table
Create View
Create Index
Shrink Data/Log File

Symantec Endpoint Manager

Move Client to another group
Fetch the Group Details
Get Policy details
Assign the Policy

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