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What is Workflow?

Workflow is a combination of one or more tasks executed in a specific order on Configuration Item (CI) to achieve a particular service to customer/team/individual.

Figure: Use Case - User Creation on Active Directory

Workflow in the Orchestration UI

Figure: Orchestration home

Figure: Orchestration Menu

Once the user selects Orchestration Workflows in menu, the UI displays workflows by Category, based on users Tenant access.

Workflow in the Orchestration UI:

Figure: Orchestration Workflow home

The top section of the page displays different filter options as tile view along with a custom filter section

Figure: Workflow filters

Filter records by the following options:

Module

Figure: Module Filter

Figure: Module Filter options
Work order source

Figure: Work Order Source filter

On selecting Work order option in Module filter, Work Order source options are unlocked.

Figure: Work Order Source filter options

Tenant

Figure: Tenant filter

Figure: Tenant filter options

Trigger event

Figure: Trigger event filter

Figure: Trigger event filter options

Filter by category & custom filter:
Click on the filter button to access category filter. All the categories created by the user will listed under the categories. These filters can be used in tandem with other filters.
Custom filters: The workflow category filter allows user to save the filter selection as a custom filter that can be loaded for repeated use.

Figure: category & custom filter

Additional filter features to organize the number of workflows configured.

Figure: Filter features.

Once filtered, the results can be shown in tile or list view under the Category section of the page.

You can toggle between the Tile View and the List View in the top right corner of the Category section

Figure: List view

Figure: Tile view

Figure: Workflow record tile

Here, Generic is the category with 9 workflows, executed 111 times being successful 40 times and failing 71 times.

Click on the desired category to access the workflow list page.

Figure: Workflow Execution record details

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