SummitAI Service Automation

What is SummitAI Orchestration?

SummitAI Orchestration helps in creating an automated workflow in managing, configuring, and troubleshooting complex interconnected systems, application, and process.

SummitAI Orchestration has an open framework with support of widely used multiple scripting languages, such as PowerShell, Python, Perl, VBScript, bash, and batch. Thus, enabling integration with any application or system present in on-premise or on cloud.

It has OOB integration with SummitAI ITSM enabling automated service fulfillment (a.k.a self-service) using Service Request and automated remediation (a.k.a self-healing) of issues (Incidents) on the infrastructure, thus, helping Managed Services or any IT infrastructure team to reduce operational cost and improve user experience.

SummitAI Orchestration has OOB integration with SummitAI Asset Management in enabling self-service using Service Requests. It has 185+ OOB compliance policies for Endpoints (laptop/desktop) with automated remediation framework. With this, one can create their own custom policy and remediation using scripts.

SummitAI Orchestration has 100+ OOB script modules for quick development.

Examples:

• Creation/ Deletion of a User/Mailbox
• Shutting Down/Restarting a Server/ Service
• Installation/Uninstallation of any Software
• Addition/ Removal of a VM

Orchestration Capabilities

• Automated Service Request Fulfillment (Self Service)
  Automated Service Request enables the Self Service for users and customers by running the pre-configured jobs using the Orchestration. 

• Automated Incident Remediation (Auto Healing)
  Automated Incident Remediation enables the Self Healing of incidents on Datacenter systems such as Servers, Storage devices, Network devices or any IP based systems with an alert. This helps in automate the Incident process in a closed loop. 

Orchestration Use Cases

• Service/Process Automation 
  Service Automation is the process of creating and executing the scripts in a defined workflow for a specific service or process. For example: An user requests for an access to a folder. The access is given without the human intervention using SummitAI Orchestration.
  • Datacenter Services
    Data center is used to store and manage the SummitAI Application and all the information related to the user. Data center services such as providing VM to an user, adding a server to the CMDB, etc.,can be managed and automated using the SummitAI Orchestration.
    
  • End User Services​
    End User services are the services that can be managed by the user. These services include creating the user in AD, providing the access to the security group, etc. The SummitAI Orchestration automates the end user services without any human intervention.

Orchestration Integration Packs

Orchestration integration packs contain more than 250 actions or scripts that are used to custom the workflows. Each Integration pack contains set of actions that are used while configuring the workflows. Currently, the following integration packs are available to use in SummitAI Orchestration:

Integration Packs Library