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What's New?| Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

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What's New?

Service Management - Two tables added to Problem Management module

Few DN tables related to Problem Management modules are added. These enhancements capture some additional data, which are useful for more accurate calculations and improving the reporting functionalities. The name of tables are:

PM_RPT_DN_ Diagnostic_Details
PM_RPT_DN_ Problem_Record_History

PM_RPT_DN_ Diagnostic_Details

A new table is added to capture the diagnostic details about the Problem Records.

The table displays the details of Problem Records under the following column names: ID, Problem ID, Activity Name, Result, Updated By, Updated By Name, Update Time, and Original File Name.
It creates a checklist of diagnostic details for Problem Records in Problem Management module.

Column Information

Column Name	Column Type	Nullable	Descriptions	Relations
[ ID]	numeric (18,0) Not Null	No	Internal use	PM_Diagnostic_ Details_Syn
[Problem ID]	numeric (18,0) Not Null	No	ID of the Problem Record	PM_RPT_DN_ ProblemMaster
[Activity]	nvarchar (max) Null	Yes	Name of the Activity	N/A
[Result]	nvarchar (max) Null	Yes	Description of the Result	N/A
[Updated By]	numeric (18,0) Null	Yes	Emp ID of the user who updated the Problem Record	N/A
[Updated By Name]	nvarchar (1000) Null	Yes	Name of the User who updated the Problem Record	N/A
[Updated Time]	datetime Null	Yes	Problem records updated date and time	N/A
[Original File Name]	nvarchar(500) Null	Yes	Name of the File	N/A

PM_RPT_DN_ Problem_Record_History

A new table is added to capture the the history about Problem Records in Problem Management module.

The table displays the details of Problem Record, date of updated history, user ID and name of the user who updated the records, old and new record number along with impersonate user’s name, ID, and Email ID.

Column Information

Column Name	Column Type	Nullable	Descriptions	Relations
[RID]	numeric (18,0) Null	Yes	Unique ID for records without functional link	PM_RPT_DN_ Problem_Record_History
[Problem ID]	numeric (18,0) Null	Yes	ID of the Problem Record	PM_Problem_ Ticket_Master
[Column Name]	nvarchar(225) Null	Yes	Name of Field Information	N/A
[Change Date]	datetime Null	Yes	Date of Updated History	N/A
[Change By User ID]	numeric (18,0) Null	Yes	Emp ID of the user who updated the Problem Record	N/A
[Change By User Name]	nvarchar(150) Null	Yes	Name of the User who updated the Problem Record	N/A
[Change By User Email ID]	nvarchar(100) Null	Yes	Email ID of the User who updated the Problem Record	N/A
[Old Value]	nvarchar(max) Null	Yes	Old value of the Record	N/A
[New Value]	nvarchar(max) Null	Yes	New value of the Record	N/A
[Impersonation User ID]	numeric (18,0) Null	Yes	Emp ID of the Impersonate User	N/A
[Impersonation Username]	nvarchar(150) Null	Yes	Name of the Impersonate User	N/A
[Impersonation User Email ID]	nvarchar(100) Null	Yes	Email ID of the Impersonate User	N/A

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We have fixed few customer reported issues in this release. For information about the bug fixes in this release, see Customer Fixed Issues and Known Issues .