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What's New?

The following sections provides Module-wise description of improvements introduced in Tahoe SP3 HF02 Release.

Service Management

Two columns are appended under the IM_RPT_DN_TicketMaster table to capture the details about the incident approval remark and date.

Improvements

Improvement Name

Improvement Description

Improvement Benefits

New columns under Database Schema DN Tables

User Persona:

End User

The following new columns are appended for Service Management in SummitAI Service Management Database Schema Definition Guide.

Above two columns are developed to capture the detail about the incident approval such as Last Approval Reopen Remark and Date.

Under the Table named IM_RPT_DN_TicketMaster, two new columns are appended as shown below:

Click here to expand...

Column Name

Column Type

Nullable

Descriptions

Relations

[Last Approval Reopen Remark]

nvarchar(max) Null

Yes

Last Remark provided at the time of ticket

reopen for an incident

IM_Ticket_History_Syn

[Last Approval Reopen Remark Date]

datetime Null

Yes

Date and time when last time remark

provided for an incident

IM_Ticket_History_Syn

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