Feature released in SummitAI Service Management (#29490)

Administrators can now provide the ability to the users to do Self Check-in when required. For example, during a pandemic like COVID-19, the users can themselves check-in the parameters that are set by their administrators to successfully get access to the workspace.

The Safe Workplace Integration with IOT is an Out of the Box integration facility that the Administrators can leverage for their organization. To enable this integration, the administrators can enable the new Enable Safe Workplace Integration with IOT checkbox available on the Application Settings page.

After enabling the option, the administrators can configure the parameters that are required for Self Check-in process. For more information, see Self Check-in Catalog Configuration.

APPLICATION SETTINGS page
Figure: Application Settings page

Benefits

The following are the benefits of Safe Workplace Integration with IOT feature:

Ensure compliance with your workspace.
Health Screening ability to validate the well-being of the employees.
Accurate data throughout the system to streamline the process.
Validating the employees’ safety measures in a quicker manner.
Contactless On-Boarding to the workspace.

Safe Workplace Configurations

The following configuration must be performed for enabling the Safe Workplace Integration:

Self Check-in Catalog Configuration
Service Request Management Custom Attribute Configuration
Application Settings Page Configuration
Custom Scheduler Job Configuration

Self Check-in Catalog Configuration

The Administrator should configure the Self Check-in Catalog with all the required questions that need to be answered by the users to access the workspace every day. Also, configure the Risk Level rules to calculate the risk level factor to raise the SR. For more information on configuring catalogs and configuration impacts,, see Creating Service Catalogs and Configuration Impacts.

Service Request Management Custom Attribute Configuration

The Administrator should configure the Scanned Time, Validity, Entry and Temperature custom attributes with the required names for Service Request Management. These custom attributes names should be mapped on the Application Settings page after enabling the Enable Safe Workplace Integration with IOT check box.

This configuration helps to track the Scan Time, Validity, Entry and Temperature details when the QR Code is scanned by the user and those details are displayed in the Custom Attribute Detail section of the Service Request Details page. For more information, see Configuring Custom Fields.

Application Settings Page Configuration

The Administrator should enable the Enable Safe Workplace Integration with IOT check box and specify the values in the displayed parameters on the Application Settings page (Select Admin > Basic > Infrastructure > Application Settings) to use the Safe Workplace Integration feature.

Perform the following steps on the Application Settings page to configure the Safe Workplace Integration feature:

Enable the Enable Safe Workplace Integration with IOT check box.
Select the tenant in the Tenant.
Select the required Catalog from the Self Check-in Catalog Name. The available Catalogs are displayed for the selected tenant in the Self Check-in Catalog Name field.
Select the required attribute from the Risk Level Attribute Name field drop-down options to calculate the risk level factor. The Risk Level Attribute Name field options are displayed in the drop-down based on the selected catalog.
Specify the Risk Level Attribute Value for which the QR code should generate.
Specify the Custom Attributes names that are configured in Service Request Details page in the following fields to map:

Custom Attribute Name for Scan Time
Custom Attribute Name for QR Code Validity
Custom Attribute Name for Entry
Custom Attribute Name for Temperature.
Note:

The above attributes should be mapped with configured Custom Attributes on the Service Request Detail page to display the QR Code Scan Time, QR Code Validity, Entry and Temperature details. Those information can be pulled through API and displayed on the Service Request Details page.

Specify the WSIC URL. This is the web service URL that is used for generating the QR code by API.
Click Submit.

Custom Scheduler Job Configuration

The Administrator should configure the SR QR Code Generation Job in the Custom Scheduler page, (Select Admin > Basic > Infrastructure > Custom Scheduler) to display the QR code on the My Service Request page. For more information, see Configuring Custom Scheduler.

How it Works?

User should select the Self Check-in Catalog and provide the inputs.
A Service Request is raised with all the user provided details.
Based on the input provided by the users a Risk Level value is calculated automatically in the Risk Level custom attribute field.
If the calculated Risk Level value is met with configured value in the Risk Level Attribute Name field on the Application Settings page, then QR Code is generated on the My Service Request page.

Note:

The configured SR QR Code Generation Custom Scheduler job for the Self Check-in Catalog SRs runs in the backend to generate the QR Code based on the risk level matched with the configured value on the Application Settings page.

The displayed code can be scanned by the users to access the workspace.
After the QR code gets scanned, the Scan Time, QR Code Validity, Entry and Temperature details are displayed on the Service Request Details page through the API for tracking.

How the QR Code is Generated?

When the risk levels are calculated based on the answers that are provided in the Catalog, the SR gets generated. The Custom Scheduler job runs in the backend and checks the API to know the risk level factor. If the Risk level is met with the configured criteria on the Application Settings page, then an API call is initiated to generate the QR Code on the My Service Request page.

Configuration Impacts

Self Check-in Catalog

The Admin must create a Self Check-in Catalog and configure the Risk Level rules to calculate the risk level factor. All the field names and drop-down values are configurable, as shown in the following screen.

Self Check-in Catalog

Figure: Self Check-in Catalog

My Service Request Page

A new SR is raised after Catalog is submitted and the QR code is displayed on the My Service Request page. The displayed QR code can be scanned to access the workspace.

Note:

The QR code will have the Service Request ID and QR Code Validity details.

My Service Request page
Figure: My Service Request page

Service Request Details Page

The displayed Custom Attributes on the below screen can be configured with the required fields names and must be mapped on the Application Settings page. Whenever the QR code is scanned, the details will be captured and displayed on the Custom Attribute table through API. For more information see, Safe Workplace Configurations.

Note:

If the QR code is scanned multiple times, all the details will be captured and displayed on the Custom Attribute table.

Service Request Details page
Figure: Service Request Details page

Log Service Request from SummitAI Mobile Application using Self Check-in Catalog

Now, the user can also log a Service Request using Self Check-in Catalog from SummitAI Mobile application. For more information, see How it Works?

Self Check-in Catalog
Figure: Self Check-in Catalog

Service Request Details
Figure: QR code on Service Request Details

Note:

Tap the QR code to zoom in for better clarity.

Figure: QR code