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You can establish a relation between two configured Mailboxes. This helps you to monitor the e-mail flow between the Exchange Server and POP3 Server.

To define Mailbox relations:

Select Operations > Configuration > Servers > Mailbox Relation. The MAILBOX RELATION page is displayed.
On the MAILBOX RELATION page, select the Tenant in the Filter pop-up. Click ADD NEW on the ACTIONS panel.
Fill in the required details. For more information about the fields on the MAILBOX RELATION page, see Field Description.
Click SUBMIT. The Mailbox relationship details are saved.

Figure: MAILBOX RELATION page

Field Description

The following table describes the fields on the MAILBOX RELATION page:

Fields	Description
Relation Name	Type in a relation name.
Monitoring Source	Lists the configured Monitoring Source Types. Summit Server: It refers to the machine where SUMMIT Suite is installed using the Summit Installer. It is also referred to as Summit Centralized Server. Select this option to perform the monitoring operation from this centralized Server. Proxy Server: It refers to the machine configured at a client location for sending monitored data of the client machines to the Summit Server. Select this option to execute the Mailbox operations from the Proxy Server. If this option is selected, select a value for Run at Proxy
Mailbox	Select the Source and Destination Mailboxes. Source: Lists the configured Mailbox names. Select a Mailbox in the list that you want to define as a Source Mailbox. Destination: Lists the configured Mailbox names. Select a Mailbox in the list that you want to define as a Destination Mailbox.
Tenant	Lists all the Tenants to which the logged in user has the access. Select a Tenant from the list.
Workgroup	Lists the configured Workgroups under the selected Tenant. Select a Workgroup name from the list.
Impact	Lists the configured Impact options. Select an Impact option from the list.
Log As User	Type in the name of the person, whose login ID is to be used for auto logging of an Incident. To search a name, click the Select User icon. The Select User page is displayed. For more information about searching a user, see Searching Users. Note: After an Incident is auto-logged for an Event, an e-mail is sent to the selected user name specified in this field.
Resolution Type	Displays the options to specify the resolution type. Auto Resolve: Select this option for an Event for which you want to provide the resolution by the application through monitoring without any manual intervention. For example, if the CPU utilization is fluctuating for any Server, the Administrator can select this option. After the CPU utilization is back to normal, the Incident is resolved and the resolve e-mail is sent to the configured user ID. Manual Resolve: Select this option for an Event for which you want to provide the resolution after assigning the Incident to an Analyst. For example, if the Hard disk utilization is increasing in any of the Servers, the Administrator can select this option. An alert e-mail is sent to the configured user ID. An Analyst is assigned to the Incident who investigates and analyzes the issue before resolving it. Update: Select this option for an Incident for which the Incident is automatically updated without changing the Incident status. For example, a Server goes down and an Incident is logged for it. When the Server is up again, the Server status is automatically updated in the Incident details page. For more information about Incidents, see SummitAI Service Management Online Help.
Do Not Update	Select this check box if no Incidents should be logged if values for the following fields are selected: Priority, SLA, Classification, Category, Urgency, Assigned Analyst, and Resolution Code.
Priority	Select the Priority of the Incident.
SLA	Select the SLA for the Incident.
Classification	Select the Classification for the Incident.
Category	Select the Category for the Incident.
Urgency	Select the Urgency for the Incident.
Assigned Analyst	Select an Analyst for the Incident.
Resolution Code	Select the Resolution Code for the Incident.
Mail Delivery Failure	Configure the mail delivery failure details.
After No. of Attempts	Displays the number of attempts after which a notification e-mail is sent and/ or an Incident is logged in the SUMMIT application.
Notification	If selected, a notification e-mail is sent to the configured e-mail ids.
E-Mail ID	Specify one or more e-mail ids to which the notification e-mail should be sent.
Incident	Select the check box if an Incident should be logged in the SUMMIT application.
Alert	Configure the Alert notifications. After No. of Polls: Type in a number in this field to indicate the number of Polls after which an Alert notification e-mail should be sent or Incident is logged in the SUMMIT application. Notification: If selected, a notification e-mail is sent for configured e-mail ids. E-Mail Id: Specify one or more e-mail ids to send the notification e-mail. Incident: If selected, an Incident is logged automatically to analyze the root cause for the delay in response between the configured mailbox relation.
Warning	Configure the Warning notifications. After No. of Polls: Type in a number in this field to indicate the number of Polls after which a Warning notification e-mail should be sent or Incident is logged in the SUMMIT application. Notification: If selected, a notification e-mail is sent for configured e-mail ids. E-Mail Id: Specify one or more e-mail ids to send the notification e-mail. Incident: If selected, an Incident is logged automatically to analyze the root cause for the delay in response between the configured mailbox relation.
Critical	Configure the Critical notifications. After No. of Polls: Type in a number in this field to indicate the number of Polls after which a Critical notification e-mail should be sent or Incident is logged in the SUMMIT application. Notification: If selected, a notification e-mail is sent for configured e-mail ids. E-Mail Id: Specify one or more e-mail ids to send the notification e-mail. Incident: If selected, an Incident is logged automatically to analyze the root cause for the delay in response between the configured mailbox relation.
Do not log incident if previous incident is not resolved or closed.	Select this check box if no Incident should be logged in the SUMMIT application for the same issue if the previous Incident is not resolved or closed.
Active	Indicates the status set for the Mailbox relation. If selected, the Mailbox relation is active and is displayed on the other pages of the application. If not selected, the Mailbox relation becomes inactive and is not displayed on the other pages of the application.
Bidirectional	If selected, the selected Source Mailbox and Destination Mailboxes are enabled for monitoring while sending and receiving e-mails.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the MAILBOX RELATION page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Mailbox relations for the selected Tenant.

To modify a Mailbox relation, click the Relation Name. Make appropriate changes and click SUBMIT.
To display the inactive Mailbox relations, click the Include Inactive check box.

Note:

When the Mailbox relation list is displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to set a new mailbox relation

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