SummitAI Service Management Help

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What is Change Advisory Board?

The Change Advisory Board (CAB) is a group of members who authorize and approve the Change Requests (CRs) and take important decisions related to the CRs. You can configure the Change Advisory Board (CAB) members who can authorize and approve the Change Records (CRs).

To configure CAB members:

Select Change > Configuration > Change Advisory Board.
On the CHANGE ADVISORY BOARD page, click ADD NEW on the ACTIONS panel.
Select the Tenant and type in the new CAB member details. For information about the fields on the CHANGE ADVISORY BOARD page, see Field Description.
Click SUBMIT. A new CAB member is configured.

CHANGE ADVISORY BOARD page

Figure: CHANGE ADVISORY BOARD page

Field Description

The following table describes the fields on the CHANGE ADVISORY BOARD page:

Field	Description
DETAILS
Category	Available Categories: Select one or more Categories that you want to configure for a CAB member and click the icon to move to the Selected Categories list. Selected Categories: To remove any Category from the Selected Categories list, select the Category and click the icon.
Change Type	Available Change Type: Select one or more Change Types that you want to configure for a CAB member and click the icon to move to the Selected Change Types list. Selected Change Types: To remove any Change Type from the Selected Change Type list, select the Change Type and click the icon.
Workgroup	Available Workgroup: Select one or more Workgroups that you want to configure for the CAB member and click the icon to move to the Selected Workgroups list. Selected Workgroups: To remove any Workgroup from the Selected Workgroups list, select the Workgroup and click the icon.
Change Category	Select the Change Category to configured it for the CAB member.
Change Advisory Board Member	Type in the name of the CAB member or click the Search icon to select a CAB member. For information about searching users, see Searching Users.
Active	Indicates the status set for the CAB member. If selected, the CAB member becomes an active CAB member and can perform the actions of a CAB member. If not selected, the CAB member becomes inactive and cannot perform the actions of a CAB member.

ACTIONS

This section explains all the icons on the ACTIONS panel of the CHANGE ADVISORY BOARD page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured CAB members for the selected Tenant.

CHANGE ADVISORY BOARD page List of CAB members

Figure: CHANGE ADVISORY BOARD page List of CAB members

To edit details about a CAB member, click the Name of the CAB member. Make the appropriate changes and click SUBMIT.
To display the inactive CAB members, click the Include Inactive check box.

Note:

When the list of CAB members is displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new CAB member.
When the list of CAB members is displayed under the LIST table, the BOARD action is displayed on the ACTIONS panel. Using the BOARD action, you can configure the required CAB approvals for a selected combination of Change Type and Category under a Tenant. Select a Category and Change Type. Specify the required number of CAB approvals in the Required Approver Count text box for the required Workgroup. Click SUBMIT to save your changes. This configuration is displayed under the APPROVERS tab of the CHANGE RECORD page.

CAB APPROVERS

Click CAB APPROVERS to configure the required approver count. You can configure the required CAB approvals for a selected combination of Change Type and Category under a Tenant. Select a Category and Change Type. Specify the required number of CAB approvals in the Required Approver Count text box for the required Workgroup. Click SUBMIT to save your changes. This configuration is displayed under the APPROVERS tab of the CHANGE RECORD page.

BOARD POP-up Page

Figure: BOARD pop-up page

References

For configuring Change Managers, see Configuring Change Manager

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