SummitAI Service Management Help

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You can view the list of existing Configuration Items (CIs) under a selected Tenant.

To view the list of CIs:

Select CMDB > User > Configuration Item List.
On the CONFIGURATION ITEM LIST page, a list of CIs is displayed.
- You can view the CIs in the Tile view or Tabular view.
- You can search for the CIs using the Filters icon on the ACTIONS panel (see: Filters).
Figure: CONFIGURATION ITEM LIST page (Tile view)

Figure: CONFIGURATION ITEM LIST page (Tabular view)
Click the CI NO of a CI to view the details about the CI. For information about the fields on the CI ID page, see Adding Configuration Items.

Viewing or Modifying CIs

You cannot modify a CI directly. A related Change Record (CR) should be created for modifying a CI. Only after the related CR is Implemented, the linked CI can be modified. On the CI ID page, make the changes as per the CR and click SUBMIT. For more information about viewing/ modifying CI, see Viewing and Modifying CIs.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the CONFIGURATION ITEM LIST page.

Filters

Click the Filters icon to specify a particular filter criteria to display the CIs. On clicking the Filters icon, the FILTERS pop up page is displayed. Select the Tenant. Specify the Classification and Sub-classification to view list of CIs under the selected Classification and Sub-classification. Select the Include Inactive CIs check box to also display the inactive CIs in the search results. Click SUBMIT.

FILTERS pop-up: BASIC section
Figure: FILTERS pop-up: BASIC section

FILTERS pop-up: ADVANCED section
Figure: FILTERS pop-up: ADVANCED section

ADD CI

Click ADD CI to add a new CI. For more information about adding CIs, see Adding Configuration Items.

ADD SERVICE

Click ADD SERVICE to add a new service for CI. For more information about adding Services, see Adding Services.

CONFIGURE COLUMNS

Click CONFIGURE COLUMNS to customize the columns on the page, see: Personalizing Pages.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

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