Service Management Help

Service Request Management

Report Description

Cost report displays the ongoing cost for each SR and displays information, such as Cost Center in, Charges for each SR, and so on. For more information about viewing reports, see Viewing Reports.

Figure: COST REPORT

On the table, click the SR ID hyperlink to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the COST REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the COST REPORT.

Figure: COST REPORT : FILTERS pop-up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

EXPORT ALL

Click EXPORT ALL to export all the records to a Microsoft Excel sheet.

Release Notes | Installation Guide | Other Documents

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