Service Management Help

Service Request Management

Report Description

Service Request trend by catalog report displays the count of service requests logged by catalog week wise for the time period you specified (for a selected set of Workgroups and the selected Tenant).

SERVICE REQUEST TREND BY CATALOG page
Figure: SERVICE REQUEST TREND BY CATALOG page

On the table, click the SR count hyperlink to view the SR list for the selected closure type. On the SERVICE REQUEST LIST pop-up page, click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SERVICE REQUEST TREND BY CATALOG page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SERVICE TREND BY CATALOG report.

SERVICE REQUEST TREND page: Filters pop-up page
Figure: SERVICE REQUEST TREND page: Filters pop-up page

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

Release Notes | Installation Guide | Other Documents

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