Service Management Help

Service Request Management

Report Description

SR Classification Pareto Chart is a Pareto chart-based report. It displays the count of incidents by Classification for a specified time period (for a selected set of Workgroups and the selected Tenant).

SR CLASSIFICATION PARETO CHART
Figure: SR CLASSIFICATION PARETO CHART

By default Top 10 Classifications are displayed as shown in the above screen shot. You can select to view Top 15 Classifications, Top 20 Classifications, and Top 25 Classifications from the Filter By list.

On the graph, click the bar for a category to view the list of service requests logged for the selected category. On the SERVICE REQUEST LIST pop-up page, click the SR ID hyperlink to view the service request details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SR CLASSIFICATION PARETO CHART page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SR CLASSIFICATION PARETO CHART page.

SR CLASSIFICATION PARETO CHART Filters pop up
Figure: SR CLASSIFICATION PARETO CHART Filters pop up

Release Notes | Installation Guide | Other Documents

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