Configuring Alerts And Log Incidents for Proxy Servers

You can configure Alerts and log Incidents for the Proxy Servers. You can initiate auto-logging of Incidents for a specific or set of Events. Based on type of Impact, Urgency, and Priority, you can configure auto-logged Incident details.

To configure Alerts and log Incidents for Proxy Servers:

1. Select Operations > Configuration > General > Proxy Alert and Log Incident.
2. On the PROXY ALERT AND LOG INCIDENT page, click ADD NEW on the ACTIONS panel.
3. Fill in the required details. For more information about the fields on the PROXY ALERT AND LOG INCIDENT page, see Field Description.
4. Click SUBMIT. The Proxy Server Alert and Incident details are saved.
   
   
   Figure:  PROXY ALERT AND LOG INCIDENT page

   
   Field Description

   The following table describes the fields on the PROXY ALERT AND LOG INCIDENT page:

   Field	Description
   DETAILS
   Proxy	Displays the available and selected Proxy Servers. The available Proxy Servers are displayed in the Proxy List. Select one or more Proxy Servers and click  icon. The selected Proxy Servers are displayed in the Selected Proxies list. To deselect a Proxy Server, select the Proxy Server and click  icon.
   Tenant	Lists all the configured Tenants to which the user has access. Select a Tenant from the list.
   Workgroup	Lists all the configured Workgroups under the selected Tenant. Select a Workgroup from the list.
   Impact	Lists all the configured Impacts. Select an Impact from the list.
   Log As User	Type in the User ID you want to use for auto logging of the Incidents. To search a User ID, click the Search icon. For more information about searching for users, see Searching Users.
   Resolution Type	Displays the configured Resolution Types. Auto Resolve: Select this option for an Event to which you want to provide the resolution by the application through monitoring without any manual intervention. For example, if the CPU utilization is fluctuating in any Servers, the administrator can select this option. Once the CPU utilization is back to normal, the Incident resolve e-mail is sent to the configured user ID. Manual Resolve: Select this option for an Event to which you want to provide the resolution through normal process after assigning to the Analyst. For example, if the Hard disk utilization is increasing in any of the Server, the administrator can select this option. An alert e-mail is sent to the configured user ID. From there on the assigned Analyst works on the issue to resolve the Incident. Update: Select this option for an Incident to which you want to enable the automatic update of the Incident information without changing the Incident status. For example, if a Server goes down and an incident is logged for it. And when the Server is up again, you can enable automatic update of the Server status in the Incident details page. Select the Resolution Type for the Incident from the list.
   Do Not Update (If the below option(s) are already selected or entered.)	Select this check box if you do not want the following fields to be updated if already selected for the Incident: Priority, SLA, Classification, Category, Urgency, Assigned Analyst, and Resolution Code.
   Priority	Lists the configured Priorities. Select the Priority for the Incident.
   SLA	Lists the configured SLAs. Select the SLA from the list which you want to associate with the Incident.
   Classification	Lists the various Classifications under which an Incident can be considered for resolution. To select the Classification, click the Search icon. The Classification pop-up page is displayed. You can use the Expand icon to view the sub-Classifications in the Classification tree. Select a Classification that you want to associate with the Incident.
   Category	Lists the Categories under which an Incident can be considered for resolution. To select the Category, click the Search icon. The Category pop-up page is displayed. You can use the Expand icon to view the sub-Categories in the Category tree. Select a Category that you want to associate with the Incident.
   Urgency	Lists the configured Urgencies. Select the Urgency to indicate the level of importance for the Incident.
   Assigned Analyst	Select the Analyst to whom you want to assign the Incident for providing the resolution.
   Resolution Code	Lists the configured Resolution Codes. Select the Resolution Code that you want to associate with the Incident.
   Alert	Allows you to configure the Alerts. After Number of Minutes: Type in the number of monitoring after which alert needs to be sent to the configured e-mail IDs. Notification: If selected, a notification e-mail is sent to the configured e-mail ID. Email ID: Specify one or more e-mail IDs to send the notification e-mails. Incident: If selected, the Incident is logged automatically, whenever an alert is sent to the configured e-mail IDs.
   Down	Allows you to configure the Proxy Server downtime details. After Number of Minutes: Type in the number of monitoring after which alert needs to be sent to the configured e-mail IDs about the proxy Server down time. Notification: If selected, a notification e-mail is sent to the configured e-mail ID about the proxy Server down time. Email ID: Specify one or more e-mail IDs to send the notification e-mails about the proxy Server down time. Incident: If selected, the Incident is logged automatically, whenever an alert is sent to the configured e-mail IDs about the proxy Server down time.
   Do not log Incident if previous Incident is not resolved or closed.	Select this check box for the application to not to log an Incident for the same issue if the previous Incident is not resolved or closed.

ACTIONS

The following table describes the fields on the PROXY ALERT AND LOG INCIDENT page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Proxy's Alert and Log Incident configuration for the selected Tenant.

 
 Figure:  PROXY ALERT AND LOG INCIDENT page: List of Proxy's Alert and Log Incident configurations

To modify a Proxy's Alert and Log Incident configuration, click the configured Domain Name. Make appropriate changes and click SUBMIT.