Service Management Help

Service Request Management

Report Description

Top Twenty Callers for Service Requests Report displays the list of top 20 callers for the time you specified (for a selected set of Workgroups and the selected Tenant).

TOP 20 CALLERS FOR SERVICE REQUESTS REPORT
Figure: TOP 20 CALLERS FOR SERVICE REQUESTS REPORT

On the table, click the SR ID hyperlink to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the TOP 20 CALLERS FOR SERVICE REQUESTS REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the TOP 20 CALLERS FOR SERVICE REQUESTS REPORT.

Figure: TOP 20 CALLERS FOR SERVICE REQUESTS REPORT: FILTERS pop-up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

Release Notes | Installation Guide | Other Documents

Browser not supported