Service Management Help

Service Request Management

Report Description

Service Request Closure Report displays the count of SRs by Closure Code for the time period you specified (for a selected set of Workgroups and the selected Tenant).

Figure: SERVICE REQUEST CLOSURE REPORT page

On the table, click the SR count hyperlink to view the SR list for the selected closure type. On the SERVICE REQUEST LIST pop-up page, click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SERVICE REQUEST CLOSURE REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SERVICE REQUEST CLOSURE REPORT.

SERVICE REQUEST CLOSURE REPORT: FILTERS pop-up window
Figure: SERVICE REQUEST CLOSURE REPORT: FILTERS pop-up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

Release Notes | Installation Guide | Other Documents

Browser not supported