Service Management Help

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You can notify the users about the common or known errors, or any other general information using Information Tickers. The Information Tickers is displayed as moving text messages on the LOG NEW SERVICE REQUEST page. You can add and modify Information Tickers for Service Requests (SRs) for a Tenant.

To configure Information Tickers:

Select Request > Configuration > Service Request Masters > Information Ticker.
On the INFORMATION TICKER page, click ADD NEW on the ACTIONS panel.
Select the Tenant and type in the new Information Ticker details. For information about the fields on the INFORMATION TICKER page, see Field Description.
Click SUBMIT. A new Information Ticker is configured.

Figure: INFORMATION TICKER page

Field Description

The following table describes the fields on the INFORMATION TICKER page:

Field	Description
DETAILS
Start Date	Specify the start date for the Information Ticker. Click the Calendar icon to select an appropriate start date.
End Date	Specify the end date for the Information Ticker. Click the Calendar icon to select an appropriate end date.
Alert Subject	Type in the subject text for the Information Ticker.
Alert Description	Type in the description text for the Information Ticker.
Customers	Select one or more customers that you do not want to associate for the Information Ticker from Available Customers List and click the icon to move the customer to the Restricted Customers list. The Information Ticker will not be visible to the customers added under the Restricted Customers list. To remove a customer from the Restricted Customers list, select the customer and click icon.
Locations	Select one or more locations that you do not want to associate with the Information Ticker from Available Locations List and click the icon to move the location to the Restricted Locations list. The Information Ticker will not be available to the locations added under the Restricted Locations list. To remove a location from the Restricted Locations list, select the location and click icon.
Active	Indicates the status set for a Information Ticker. If selected, the Information Ticker becomes an available option on the other pages of the application. If not selected, the Information Ticker becomes an inactive value. The inactive Information Tickers are not displayed on the LOG NEW SERVICE REQUEST page.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INFORMATION TICKER page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Information Tickers configured for the selected Tenant.

Figure: INFORMATION TICKER page: List of alerts

To edit an Information Ticker, click the Subject. Make appropriate changes and click SUBMIT.
To display the inactive Information Tickers, click the Include Inactive check box.

Note:

When the Information Tickers are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Information Ticker.

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