Service Management Help

Service Request Management

Report Description

Pending Service Requests Report displays the count of all the pending SRs (for a selected set of Workgroups) for the time period your specified (and Tenant you specified). Under the Summary tab, the count of all the pending SRs by Priority and duration for which they are pending is displayed. Under the Detailed tab, a detailed list of all the pending SRs with information, such as SR ID, Log Time, Status, Source, Caller, Category, and many more is displayed.

PENDING SERVICE REQUESTS REPORT SUMMARY page
Figure: PENDING SERVICE REQUESTS REPORT SUMMARY page

PENDING SERVICE REQUESTS REPORT DETAILED page Figure: PENDING SERVICE REQUESTS REPORT DETAILED page

Click to refresh the report.

On the table, click the SR count hyperlink to view the SR list for the selected priority and duration. On the SERVICE REQUEST LIST pop-up page, click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PENDING SERVICE REQUESTS REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the PENDING SERVICE REQUESTS REPORT.

PENDING SERVICE REQUESTS REPORT: FILTERS pop-up window
Figure: PENDING SERVICE REQUESTS REPORT: FILTERS pop-up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

Release Notes | Installation Guide | Other Documents

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