Service Management Help

Service Request Management

Report Description

On the SR Classification and Category Report, you can view two separate reports generated for the time period you specified (for a selected set of Workgroups and the selected Tenant):

SERVICE REQUEST CLASSIFICATION: Displays count of SRs based on SR Classification
SERVICE REQUEST CATEGORY: Displays count of SRs based on SR Category.

Click the SERVICE REQUEST CLASSIFICATION tab to view SR Classification and SERVICE REQUEST CATEGORY to view SR Category for the selected Workgroup and Tenant.

SERVICE REQUEST CLASSIFICATION tab
Figure: SERVICE REQUEST CLASSIFICATION tab

SERVICE REQUEST CATEGORY tab
Figure: SERVICE REQUEST CATEGORY tab

On the table, click the SR count hyperlink to view the SR list for the selected classification or category. On the SERVICE REQUEST LIST pop-up page, click the SR ID hyperlink to view the SR details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SR CLASSIFICATION AND CATEGORY REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SR CLASSIFICATION AND CATEGORY REPORT.

CLASSIFICATION AND CATEGORY REPORT : FILTERS pop-up window
Figure: CLASSIFICATION AND CATEGORY REPORT: FILTERS pop-up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

Release Notes | Installation Guide | Other Documents

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