SummitAI Service Management Help

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What is Audit Flow?

In Audit Flow, an Analyst can view the workflow of an Incident or Service Request in a flowchart format. An Analyst can view details, such as the time when the Incident was logged, the name of the user who logged the Incident, assigned Workgroup to resolve the Incident, name of the Analysts working on the Incident, and so on.

AUDIT LOG
Figure: AUDIT LOG

Advantages

It helps you to view the workflow of an Incident or Service Request in a chronological order.

Accessing the Feature

An Analyst can view the workflow of an Incident or Service Request on the INCIDENT DETAIL page and SERVICE REQUEST DETAILS page, see Viewing and Updating Incident Details and Viewing/Updating Service Request Details.

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