Incident Dashboard

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

Incident Management

Report Description

The Incident Dashboard report displays the SLA Summary, Workgroup Summary and User Group Summary. It also displays the Incidents open by Priority, Workgroup and User Group. For information about viewing reports, see Viewing Reports.

INCIDENT DASHBOARD REPORT page
Figure: INCIDENT DASHBOARD REPORT page

Note:

  • The Current Month column displays the data of the month selected in the FILTERS.
  • The Previous Month column displays the consolidated data of all the previous months prior to selected current month.

SLA Summary

The pie chart displays the current month as well as previous months, incidents count based on priority. Also, the report displays the resolved incidents count, count of incidents that met the SLA, and count of incidents that missed the SLA for the selected month.


Figure: SLA Summary

Open by Priority

The bar chart displays the open incidents count based on priority.


Figure: Open by Priority

Workgroup Summary

The Workgroup Summary report displays the current month, as well as previous months' incidents, count based on Workgroup.


Figure: Workgroup Summary

Open by Workgroup

The open by workgroup report displays the open incidents count based on the workgroup for the selected month.


Figure: Open by Workgroup

User Group Summary

The User Group Summary report displays the current month, as well as previous months' incidents, count based on User Group.


Figure: User Group Summary

Open by User Group

The Open by User Group report displays the open incidents count based on user group for the selected month.


Figure: Open by User Group

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT DASHBOARD page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT DASHBOARD report.

INCIDENT DASHBOARD report 
Figure: INCIDENT DASHBOARD report: FILTERS pop-up page

PUSH REPORT

Click PUSH REPORT to send the report to User's E-mail ID.