Customer Satisfaction Survey

Owned by Aravind Naik
Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment
1 min read

SummitAI Service Management Help

Incident Management

What is Customer Satisfaction Survey (CSAT)?

Survey is a method used by organizations to measure the customer satisfaction with the company's products or services. The customer feedback is used to analyze if any changes have to be made in the business operations to improve the overall satisfaction of the customers. By measuring customer satisfaction, new and improved processes can be put in place to increase the overall quality of the service and product.

Advantages

  • Customer data helps to improve the services and products.
  • Periodic Surveys help to connect with the customers on a regular basis and receive inputs from them.

Accessing the Feature

The End Users can participate in the Survey (see: Survey) if configured by the Administrators (see: Configuring Periodic Survey).