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Technical Documentation

Enterprise IT Product Documentation

Results will update as you type.

Deactivating Software
Configuring SR Approval Workflow
Working Space SM2 Home
Working Space AI Home
Working Space AM Home
Working Space IT Ops Home
Working Space SM1 Home
Working Space SM3 Home
Working Space Proc Home
List of Dashboard Reports
Working Space Platform Home
- SummitAI Platform
List of Advanced Reports 1
Concepts_CM
2020-11-17_10-57-34_.End User Dashboard vTahoe
2020-11-17_10-57-37_.Viewing and Updating My Workgroup Incidents vTahoe
2020-11-17_10-57-41_.Viewing Updating Service Request Details_SRM vTahoe
2020-11-18_10-01-32_.Viewing List of Change Records CRs vTahoe
2020-11-18_10-01-35_.Exporting Change Record Details in PDF vTahoe
2020-11-18_10-01-36_Exporting Change Record Details in PDF

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Others

Others

Apr 23, 2024

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The Administrator can configure the following using SummitAI Platform module:

Tenant Department Customer
Configuring Auto Escalation for Incident By SLA
Configuring Auto Escalation for Incident By Time
Configuring Auto Escalation for SR by Time
Configuring Auto Escalation for SR by SLA

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{"serverDuration": 12, "requestCorrelationId": "58dfa537eaea4677aca3109e2a1bfa4a"}