Service Management Help

Service Request Management

Report Description

The Service Dashboard report displays the SLA Summary, Workgroup Summary, User Group Summary. It also displays the Service Request open by Priority, Workgroup and User Group. For information about viewing reports, see Viewing Reports.

Figure: SERVICE REQUEST DASHBOARD REPORT page

Note:

The Current Month column displays the data of the month selected in the FILTERS.
The Previous Month column displays the consolidated data of all the previous months prior to selected current month.

SLA Summary

The pie chart displays the current month as well as previous months service request count based on priority.

Open by Priority

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SERVICE REQUEST DASHBOARD page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SERVICE REQUEST DASHBOARD report.

Figure: SERVICE REQUEST DASHBOARD report: FILTERS pop-up page

PUSH REPORT

Click PUSH REPORT to send the report to User's E-mail ID.

Release Notes | Installation Guide | Other Documents

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