SummitAI Service Management Help

Configuration Management Database

Report Description

Impact report displays the number of incidents logged for each Change Request and Configuration Item. Click the Change Request ID or Configuration Item ID to view the CI details. For more information about viewing reports, see Viewing Reports_CMDB.

IMPACT REPORT page
Figure: IMPACT REPORT page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the IMPACT REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the IMPACT REPORT.

IMPACT REPORT page: Filters pop-up page
Figure: IMPACT REPORT page: Filters pop-up page

EXPORT CI

Click EXPORT CI to export the Configuration item details to a Microsoft Excel sheet.

EXPORT CR

Click EXPORT CR to export the Change Request details to a Microsoft Excel sheet.

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