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Feature released in SummitAI for ITSM (Platform, Sierra SP1 HF01)

What's New?

Now, while applying for leaves, the Analysts can also specify the time along with the date. The Reporting Managers can also apply leaves on behalf of the Analysts. This helps in assigning Incidents and Service Requests where the Analysts on leave are not considered. This also improves CINDE's Analysts recommendations while assigning Analysts to Incidents and Service Requests.

Analysts

The Analysts can apply for leaves specifying the time (From time and To time). This is useful as Analysts work in different shifts and, sometimes, in different time zones.

Figure: Analysts applying for leave specifying date and time

Note:

An Analyst cannot apply for leaves on behalf of another Analyst (who is on leave). Only the Reporting Managers can apply for leave on behalf of the Analysts.

Managers with Analyst Access

The Analyst's Reporting Manager can apply for leaves on behalf of the Analyst who is on leave.

Figure: Reporting Manager applying leave for an Analyst (reportee)

Note:

For the Manager to apply for a leave on behalf of an Analyst, the Analyst should be reporting to the logged-in Manager. A Reporting Manager with Analyst access can also apply leave for self.

Figure: Reporting Manager (with Analyst access) applying leave for self

Now, only last six months records are displayed on the LEAVE NOTIFICATION pop-up page.