SummitAI Service Management Help

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What is Priority?

Priority defines the precedence in which a particular Release Record should be addressed. You can add or modify the Priority values for a Tenant.

To configure Priority:

Select Release > Configuration > Priority.
On the PRIORITY page, click ADD NEW on the ACTIONS panel.
Select the Tenant, type in the new Priority details. For information about the fields on the PRIORITY page, see Field Description. If you are configuring Priorities for a Tenant for the first time, COPY RECORDS FROM INCIDENT MANAGEMENT icon is present on the ACTIONS panel to copy the records from Incident Management module. For more information, see Copying Data from Incident Management of Service Request Management.
Click SUBMIT. The new Priority value is saved.

PRIORITY page
Figure: PRIORITY page

Field Description

The following table describes the fields on the PRIORITY page:

Field	Description
DETAILS
Priority Name	Type in a name for the Priority.
Sort Order	Type in the sequence number to indicate the position of the value in the Priority list.
Active	Indicates the status of the Priority value. If selected, the Priority value becomes an available option on the other pages of the application. If cleared, the Priority value becomes a inactive value. The inactive Priority values are not displayed on the configuration pages of the application or in the Priority list.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PRIORITY page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the Priority values configured for the selected Tenant.

PRIORITY page: List of priority values
Figure: PRIORITY page: List of priority values

To edit a Priority value, click the Priority. Make appropriate changes and click SUBMIT.
To display the inactive Priority values, click the Include Inactive check box.

Note:

When the Priority values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Priority value.

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