SummitAI Service Management Help

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You can add new Custom Fields using the Form Builder for the Change Management sub-module of the Service Management module.

To configure Custom Fields for Change Management:

Select Admin > Basic > Infrastructure > Form Builder.
Select the required Tenant and Module as Change Management. The CUSTOM ATTRIBUTES FOR CHANGE MANAGEMENT page is displayed.
On the ACTIONS panel, click ADD NEW.
Under the FORM DETAILS tab, select a Tenant in the Tenant drop-down list, select the tab where you want to display the Custom Fields in the Display At drop-down list and click NEXT.

Figure: FORM BUILDER page: FORM DETAILS tab
Under the FORM BUILDER tab, you can select the Custom Fields to be displayed on the page. From the left- hand side panel, select the type of field that you want to add from the Simple Controls, Group Templates, Form Templates sections. Drag and drop it in the central section of the page.
Based on the field type selected, the properties are displayed under the PROPERTIES section on the right-hand-side panel. Fill in the required property details.
Click the Remove Field icon to remove the Custom Field. You can also change the sequence of the fields by dragging them up and down. For more information about the various types of fields and their properties, see Field Description.
Click SAVE AS TEMPLATE button to save the Form as template. On the Save Form pop-up page, type in the name for the Form in the Form Name text box and click SAVE. The saved Form is available under Form Templates and can be re-used.
See Screen Shot
Figure: Save Form pop-up page
If a Group is selected SAVE GROUP AS TEMPLATE button is displayed. Click the SAVE GROUP AS TEMPLATE button to save the selected Group. On the Save Group pop-up page, type in the name for the Group in the Group Name text box and click SAVE. The saved Group is available under Group Templates and can be re-used. Click NEXT.
See Screen Shot
Figure: Save Group pop-up page

Figure: FORM BUILDER page: FORM BUILDER tab
Under the PREVIEW tab, you can view the Custom Fields that you added.
Click SAVE. The Custom Fields are configured.

Figure: FORM BUILDER page: PREVIEW tab

Field Description

The following table describes the field types and their properties on the FORM BUILDER tab under the FORM BUILDER page:

Field	Description
Group	Click Group to create a group under the tab. Use this to group related fields. Type in the required values for the following properties: Label: Type in the label name of the group. Description: Type in the description for the group No. of Columns: Select the number of columns that can be added under the group. You can add maximum of two columns. Multivalued Group: Click Is Multivalued Group to indicate that multiple fields can be added under the group. If this check box is selected, you need to also specify a value for Page Size. The Page Size indicates the maximum number of fields allowed on a single page.
Text Box/ Text Area	Click Text Box to create a text box field. Click Text Area to create a text box field that allows more characters compared to text box field. For example, for User Name, use Text Box and for User Comments, use Text Area. Text and Text Area have the following fields: Label: Type in the label name for the text box or text area. Required: Select the Required check box to make the text box or text area a mandatory field. Tooltip Text: Type in the tooltip text for the users to help them in typing in details in the field. Watermark Text: Type in the watermark text that should appear in the text or text area field if the user does not enter any information in the field. Size: Select the size of the field, Small, Medium, Large. Length Limit: Specify the length of the field by entering values in Min and Max fields.
Check Box	Click Check Box to create a check box field. Type in the required values for the following properties: Label: Type in the label name for the check box. Required: Select the Required check box to make the check box a mandatory field. Tooltip Text: Type in the tooltip text for the users to help them in typing in details in the field.
Drop-down	Click Drop-down to create a drop-down field. Use this field to add an attribute for which the user needs to select from multiple available options. Type in the required values for the following properties: Label: Type in the label name for the Drop-down. Required: Select the Required check box to make this field as a mandatory field. Size: Select the size of the field, Small, Medium, Large. Parent: Select the parent for this drop-down list. if selected, the values of this drop-down list depends upon the value selected in the Parent drop-down list. Options: Select the appropriate options for the drop-down list. Following are the available options: Custom Table: If selected, the Table Name field is displayed. Select the required Custom Table from the Table Name drop-down list. If selected, the Column Name field is displayed. Select the required data source column name from Column Name drop-down list. See Screenshot Figure: Simple Controls: Drop-down Note: The Custom Table, which is created from the Dynamic Web Services (See Configuring Web Services in SummitAI Platform) will be populated in the Table Name drop-down list. Manual: If selected, a new text box is displayed, where you can type in the options manually. These options are displayed in the drop-down field on the NEW CHANGE RECORD page.
Date	Click Date to add a date field. Type in the required values for the following properties: Label: Type in the label name for the date field. Required: Select the Required check box to make the date field a mandatory field. Size: Select the size of the field, Small, Medium, Large. Tooltip Text: Type in the tooltip text for the users to help them in selecting date for this date field.
Number	Click Number to add a number field. For example, Maximum Approvals Required. Type in the required values for the following properties: Label: Type in the label name for the number field. Required: Select the Required check box to make the number field a mandatory field. Size: Select the size of the field, Small, Medium, Large. Tooltip Text: Type in the tooltip text for the users to help them in entering number values for this field. Minimum/ Maximum: Specify the range of numbers that can be entered in this field by entering values in the Above and Below fields. Integer Only: Select the Only accept integers check box to allow users to enter only integers. Any number without any decimal value is called an integer. For example, 121, 57, 23 are integers. However, 20.1, 56.8, 13.01 are not integers.
E-mail	Click E-mail to add a field for entering e-mail ids. Type in the required values for the following properties: Label: Type in the label name for the e-mail field. Required: Select the Required check box to make the e-mail field a mandatory field. Size: Select the size of the field, Small, Medium, Large. Tooltip Text: Type in the tooltip text for the users to help them in entering value for this e-mail field.
File	Click File to add a field where files can be added. Type in the required values for the following properties: Label: Type in the label name for the file field. Required: Select the Required check box to make the file field a mandatory field. Size: Select the size of the field, Small, Medium, Large. Tooltip Text: Type in the tooltip text for the users to help them in entering value for this file field.
Price	Click Price to add a field where prices can be added. For example, Project Cost. Type in the required values for the following properties: Label: Type in the label name for the price field. Required: Select the Required check box to make the price field a mandatory field. Size: Select the size of the field, Small, Medium, Large. Tooltip Text: Type in the tooltip text for the users to help them in entering price for this field. Units: Type in the unit based on which the price should be calculated, for example, per hour or per piece.
Website	Click Website to add a field where website URLs can be added. Type in the required values for the following properties: Label: Label: Type in the label name for the website field. Required: Select the Required check box to make the website field a mandatory field. Size: Select the size of the field, Small, Medium, Large. Tooltip Text: Type in the tooltip text for the users to help them in entering website URL for this field.
User	Click User to add a field where the users can be searched. Type in the required values for the following properties: Label: Type in the label name for the User field. Required: Select the Required check box to make the User field mandatory. Size: Select the size of the field, Small, Medium, Large. Tooltip Text: Type in the tooltip text for the users to help them in entering price for this field.
MV Drop-down	Click MV Drop-down to create a Multi Valued drop-down field. The Multi-Valued Drop-down control allows the user to type or select multiple values from a list of predefined options.Type in the required values for the following properties: Label: Type in the label name for the MV Drop-down. Required: Select the Required check box to make this field as a mandatory field. Size: Select the size of the field, Small, Medium, Large. Options: Select the appropriate options for the drop-down list. Following are the available options: Custom Table: If selected, the Table Name field is displayed. Select the required Custom Table from the Table Name drop-down list. If selected, the Column Name field is displayed. Select the required data source column name from Column Name drop-down list. For information, see Example. See Screenshot Figure: Simple Controls: MV Drop-down Note: The Custom Table, which is created from the Dynamic Web Services (See Configuring Web Services in SummitAI Platform) will be populated in the Table Name drop-down list. Manual: If selected, a new text box is displayed, where you can type in the options manually. These options are displayed in the drop-down field on the NEW CHANGE RECORD page.
Group Templates	This section displays all the saved Group Templates. Drag and drop a Group Template to add a group of fields to the Form.
Form Templates	This section displays all the saved Form Templates. Drag and drop a Form Template to add a group of fields to the Form.

Example

Scenario

Add a new Custom Field (Label Name: Workgroup) using drop-down control and use Custom Table's Custom Data as a data source.

To Add a New Drop-down Custom Field for Change Management:

Select Admin > Basic > Infrastructure > Form Builder.
Select the required Tenant and Module as Change Management. The CUSTOM ATTRIBUTES FOR CHANGE MANAGEMENT page is displayed.
On the ACTIONS panel, click ADD NEW.
Under the FORM DETAILS tab, select a Tenant in the Tenant drop-down list, select the tab where you want to display the Custom Fields in the Display At drop-down list.
Click NEXT. The FROM BUILDER tab is displayed.
On the FORM BUILDER tab drag and drop the Drop-down control under Default Group.
Type in the Label as Workgroup.
Select the data source as Custom Table from Options drop-down list.
Select the data source table name from Table Name drop-down list (Ex: Workgroup_Table).
Select the data source for the control from Column Name drop-down list (Ex: Workgroup).

Figure: FORM BUILDER tab: Simple Controls: Drop-down
Click NEXT. Under the PREVIEW tab you can view the custom field that you added.
Click SAVE. A saved successfully pop-up message is displayed.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the FORM BUILDER page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Custom Fields for the selected Tenant.

FORM BUILDER page: List of Change Management Custom Fields

Figure: FORM BUILDER page: List of Change Management Custom Fields

To update a Custom Field, select the respective tab name check box and click the EDIT icon on the ACTIONS panel. Make appropriate changes and click SUBMIT.
To display the inactive Custom Fields, click the Include Inactive check box.

Note:

When the Custom Fields are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Custom Field.

VALIDATE CONTROLS

Click VALIDATE CONTROLS to configure conditions to validate and take actions on the Custom Attributes. Upon clicking VALIDATE CONTROLS, the VALIDATE CONTROLS pop-up page is displayed.

See Screen Shot

Figure: VALIDATE CONTROL pop-up page

On the VALIDATE CONTROLS pop-up page, select the group name in the Group drop-down list. The groups are configured under the FORM BUILDER tab. On selecting the group, all the Rules configured for Group Attributes are displayed on a table.

Click on the Rule ID link to edit the Rule.
Click to delete the Rule.
Click to add a new Rule for the selected group.

See Screen Shot

Figure: VALIDATE CONTROLS page

Select the Group Attribute in the drop-down list, specify the Condition and configure the Action for the Condition. For more information about the fields, see Field Description.

Field Description

The following table describes the fields on the VALIDATE CONTROLS page:

Field	Description
RULES tab
AND	Click the AND tab to add Rule using the AND operand for configuring Rules for the selected Custom Attributes. If the AND operand is selected,all the Rules defined under it have to be successful to implement the Action. To add Rules: Select the Custom Attribute for which you want to configure the Rule from the list. Choose the operator from the list. Type in the value you want to equate with the Rule.
OR	Click the OR tab to add rule using the OR operand for configuring Rules for the selected Custom Attributes. If the OR operand is used then at least one of the Rules has to be successful to implement the Action. To add Rules: Select the Custom Attribute for which you want to configure the Rule from the list. Choose the operator from the list. Type in the value you want to equate with the Rule.
Add Rule	Click Add Rule to add another row of Rules.
Add Block	Click Add Block to add another block of Rules configuration.
Delete Block	Click Delete Block to delete the additional row of Rules configuration.
Delete	Click Delete to delete the configured Rule.
Next	Click Next to move to the next tab.
Save	Click Save to save the configured details.
	Click to view the list of configured Rules.
ACTION tab
Script Type	Lists the Script Types. Auto Generate Script: Select the option to auto-generate Script based on the configured Rule. Manual Script: Type in the Script for the Rule. Select the Script Type from the list.
Action	Lists the Actions. Hide: Select the option to hide the target attribute if the configured Rule is successful. Mandatory: Select the option to configure the target attribute as mandatory Disable: Select the option to disable the target attribute if the configured Rule is successful. Select an Action from the list.
Target Attribute	Specify the target attribute on which the selected action has to be performed.
Event Type	Lists the Event Types. On Control Change: If selected, the configured Action takes place on control change. On Page Submit: If selected, the configured Action takes place on page submit. Specify the Event Type from the list.
Add	Click add to add the configured Action to the Script.
Preview	You can preview the Script in this text box.

EDIT

Click EDIT to edit a Custom Field. Select the check box for the tab name whose Custom Fields you want to edit and click the EDIT icon.

References

To configure Custom Fields for Users, see Configuring Custom Fields for Users in SUMMIT General Online Help.
To configure Custom Fields for Customers, see Configuring Custom Fields for Customers in SUMMIT General Online Help.

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