SummitAI Service Management Help

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Report Description

This report displays the count of all the pending incidents (for a selected set of Workgroups) for the specified Tenant and time period. Under the Summary tab, a list of all the pending incidents by Priority and duration is displayed. Under the Detailed tab, a detailed list of all the pending incidents with information, such as Incident ID, Log Time, Status, Source, Caller, Category, and so on is displayed.

PENDING INCIDENTS Report

Figure: PENDING INCIDENTS Report

On the table, click the incident count hyperlink to view the incident list for the selected pending reason and duration. On the INCIDENT LIST pop-up page, click the Incident ID hyperlink to view the incident details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the PENDING INCIDENT REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the PENDING INCIDENT REPORT page.

PENDING INCIDENTS Report: FILTERS pop up window
Figure: PENDING INCIDENTS Report: FILTERS pop up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

EXPORT ALL

Click EXPORT ALL to export all the records to a Microsoft Excel sheet.

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