Problem Pendency Report

Problem Pendency report displays the report of pending Problem records details. You can view details such as Month, Open Problem Record, Organization name, and so on. It displays the count of opened PRs reopened during a specific time interval. 

You can view the list of KRs with the feedback details, such as username, life cycle status, ratings, Category, Classification, and so on. 

You can view specific and summarized information of the pending PRs. This report analyses the pending PRs and helps you to identify the key areas of improvement to reduce the pending PRs.

Figure: Problem Pendency Report page

The following table describes the fields on the Problem Pendency Report page:

Click on   icon to update the search results of the report based on the filter criteria.

Click on the count hyperlink under the Open Problem Records. The following page is displayed: 

Figure: Open Problem Management Detail page

On the table, click on the hyperlink under the Problem ID column to display the vertical view of the remaining set of field details of the report which are not visible in the horizontal view of the report. For information about viewing reports, see Viewing Reports.

FILTERS

Click FILTERS to specify the filter criteria to display the records in the report. A sample screenshot is shown below:

Figure: Filters pop-up page

Registered Time: Select the required option from the drop-down list of the field Registered Time. The available options are as follows:

• Current Quarter
• Previous Quarter
• Current Year
• Previous Year
• Current Month
• Previous Month
• Current Week
• Previous Week
• Today
• Yesterday
• In the Future
• In the Past 
• Next & Last 30 Days
• Last 30 Days
• Last 7 Days 

FIELDS

Click on FIELDS to select the required fields which needs to get displayed in the report. A sample screenshot is shown below:

Figure: FIELDS