Service Management Help

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Administrators are the users with special privileges who can configure the SUMMIT Suite as per the organization's requirements. They have access to configure the various options in the application, which are then available to the Analysts and End Users.

You, as an Administrator, can perform the following actions in the Service Request Management module:

Configure the Service Request Management module, see Configuring SR Management
Configure Custom Fields for Service Request Management, see Configuring Custom Fields
Configure Classification, see Configuring Classification For Administrator_SR
Configure Closure Codes, see Configuring Closure Codes For Administrator_SR
Configure Checklist, see Configuring Checklist_SR
Configure Resolution Codes, see Configuring Resolution Codes_SRM
Configure Pending Reasons, see Configuring Pending Reasons For Administrators_SR
Configure Work Order-Catalog Mapping, see Configuring Work Order- Catalog Mapping
Configure Impact, see Configuring Impact For Administrator_SR
Configure Priority, see Configuring Priority_SRM
Configure Priority Matrix, see Configuring Priority Matrix_SRM
Configure Workgroup SLA Window, see Configuring Workgroup SLA Window_SRM
Configure SLA Service Windows, see Configuring SLA Service Windows
Configure SLA Matrix, see Configuring SLA Matrix
Configure Urgency, see Configuring Urgency_SRM
Configure User Types, see Configuring User Types
Configure Data from Incident Management, see Copying Data from Incident Management
Configure Information Ticker, see Configuring Information Ticker For Administrator_SR
Configure Approver Reminder, see Configuring Approver Reminder
Configure End User SR Details Page, see Configuring End User SR Details Page
Configure Feedback, see Configuring Feedback_SR
Configure Catalog Approvers, see Configuring Catalog Approvers
Configure SR E-mail Notifications, see Configuring SR E-mail Notifications
Configure SR SMS Notifications, see Configuring SR SMS Notifications
Configure Recertifications, see Recertifications_SRM
Configure Feedback Questions, see Configuring Feedback Questions_SRM
Configure Feedback Questions in Different Languages, see Configuring Feedback Questions in Different Languages

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