CSAT Survey

What is CSAT Survey?

Survey is a Customer Satisfaction Survey configured and sent to the End Users. The response to the Surveys serve as a tool to measure the quality of resolution offered by the Analysts. You can provide feedback to the Surveys on the SURVEY page.

To participate in CSAT Survey:

1. Click Incident > User > Survey. The SURVEY page is displayed.
   
   
   Figure: SURVEY LIST
   
   
2. Click the required Survey under the Survey List.
3. Specify the required information and click SUBMIT.
   
   
   Figure: SURVEY page