SummitAI Service Management Help

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What is CSAT Survey?

Survey is a Customer Satisfaction Survey configured and sent to the End Users. The response to the Surveys serve as a tool to measure the quality of resolution offered by the Analysts. You can provide feedback to the Surveys on the SURVEY page.

To participate in CSAT Survey:

Click Incident > User > Survey. The SURVEY page is displayed.

Figure: SURVEY LIST
Click the required Survey under the Survey List.
Specify the required information and click SUBMIT.

Figure: SURVEY page

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