SummitAI Service Management Help

Incident Management

Report Description

Search Incident Report displays the report of Incidents based on your search criteria. You can view details such as Incident ID, Log Time, Status, Source, and so on.

SEARCH INCIDENTS Report
Figure: SEARCH INCIDENTS Report

On the table, click the Incident ID to view the incident details. For information about viewing reports, see Viewing Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SEARCH INCIDENTS REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SEARCH INCIDENTS Report.

SEARCH INCIDENTS Report : FILTERS pop up window
Figure: SEARCH INCIDENTS Report : FILTERS pop up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

EXPORT ALL

Click EXPORT ALL to export all the records to a Microsoft Excel sheet.

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