SummitAI Service Management Help

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Report Description

In the Incident Status Report, the graph and table displays count of incidents for each status. The table shows the Incidents summary priority-wise for each status.

INCIDENT STATUS REPORT

Figure: INCIDENT STATUS REPORT

On the table, click the total incident count hyperlink to view the list of incidents for the selected status. For information about viewing reports, see View Reports.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT STATUS REPORT page:

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT STATUS REPORT page.

INCIDENT STATUS Report

Figure: INCIDENT STATUS Report : FILTERS pop up window

PUSH REPORT

Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

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