BI Average Duration Problem

BI Average Duration Problem report displays the report "of PRs based on your search criteria". You can view details such as Problem ID, Registration Time, Status, Description, Average Date, Approver User Name, Classification Name, Category Name, Priority Name, Sub Function Name and so on.

Figure: BI Average Duration Problem page

Click on   icon to update the search results of the report based on the filter criteria.

On the table, click on the  icon under the Problem ID column to display the vertical view of the remaining set of field details of the report which are not visible in the horizontal view of the report. For information about viewing reports, see Viewing Reports.

ACTIONS (Not Required)

This section explains all the icons displayed on the ACTIONS panel of the SEARCH page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the SEARCH Report.

Figure: SEARCH page: Filters pop-up page

FILTERS

Click FILTERS to specify the filter criteria to display the records in the report. A sample screenshot is shown below:

Select the required option from the drop-down list of the field Refresh Every. The available options are as follows:

• Never
• 10 Seconds
• 30 Seconds
• 1 Minutes
• 5 Minutes
• 10 Minutes
• 30 Minutes
• 1 hour

FIELDS

Click on FIELDS to select the required fields which needs to get displayed in the report. A sample screenshot is shown below:

Figure: FIELDS

EXPORT TO EXCEL (Not Required)

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.