SummitAI Service Management Help

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Report Description

This report displays the count of incidents resolved in the first call during the time period you specified (for a selected set of Workgroups and the selected Tenant).

INCIDENT FCR REPORT

Figure: INCIDENT FCR REPORT

On the table, click the Incident count hyperlink to view the incident list for the selected priority and FCR status. On the INCIDENT LIST pop-up page, click the Incident ID hyperlink to view the incident details. For information about viewing reports, see View Reports .

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT FCR REPORT page:

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT FCR REPORT page.

FCR REPORT

Figure: FCR REPORT: FILTERS pop-up page

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.

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