On the ITOM Dashboard page, users can view various reports related to IT Operations Management.

To view ITOM Dashboard:

Select Reports menu. The following page is displayed.

Figure: Reports page
Click Advanced Reports. The Report List page is displayed.
Click Dashboards tab at the top of the page, the Dashboard List and Viewer page is displayed.

Figure: Dashboards tab
Under Modules, click IT Operations Management and select the required Dashboard.

Users can filter the IT Operations Reports Dashboard based on the following selection:

Zone
Select the Zone (For example: Asia, USA, Europe).
Region
Select the Region (For example: India, China, Srilanka for Asia as Zone). Regions are displayed based on the selected Zone.
Location
Select the Location (For example: Bangalore, Chennai, Hyderabad for India as region). Locations are displayed based on the selected Zone and Region.

IT Operations Management Reports Dashboard

Dashboard

Description

Link Down

This tile displays the number of down Network Links out of the total number of Network Links.

For example, see the following screenshot:

Here, out of 16 Network Links, 2 Network Links are down.

Server Down

This tile displays the number of down Servers out of total number of Servers.

For example, see the following screenshot:

Here, out of 56 Servers, 4 Servers are down.

Device Down

This tile displays the number of devices that are down against the total number of devices.

For example, see the below screenshot:

Here, out of twenty-six devices, five devices are down.

Open Critical Event

This tile displays the total number of Critical Events that are in Open status.

For example, see the below screenshot:

Here, twenty-nine critical events are there with the Open status.

Open ITOM Incidents

This tile displays the total number of ITOM Incidents that are in Open status.

For example, see the below screenshot:

Here, three ITOM Incidents are there with the Open status.

Network In Byte Utilization

This tile displays the number of Network Links that are having In-Byte utilization percentage above 80% and 90% at a specific time interval. It also displays the average number of Network Links that are having 90% In-Byte utilization.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Hour	Utilization Percentage
Links Above 90% Utilization	Status
Links Above 80% Utilization	Customer
Total	Zone
Entity Name	Region
IP Address	Location
Utilization Date

Logic

This color indicates the In-Byte utilization of the Network Links is greater than or equal to 80% and less than 90% (80%-89%).

This color indicates the In-Byte utilization of the Network Links is greater than or equal to 90%.

This color indicates the average count of Network Links whose In-Byte utilization is greater than or equal to 90%. The average count of Network Links is calculated based on the last three hours In-Byte utilization, and excluding the current hour utilization.

For example, to get the average number of Network Links during 14:00 hrs, the average is calculated based on the last three hours In-Byte utilization from 11:00 hrs to 13:00 hrs, and excluding 14:00 hrs.

Network Out Byte Utilization

This tile displays the number of Network Links that are having Out-Byte utilization percentage above 80% and 90% at a specific time interval. It also displays the average number of Network Links that are having 90% Out-Byte utilization.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Hour	Utilization Percentage
Links Above 90% Utilization	Status
Links Above 80% Utilization	Customer
Total	Zone
Entity Name	Region
IP Address	Location
Utilization Date

Logic

This color indicates the Out-Byte utilization of the Network Links is greater than or equal to 80% and less than 90% (80%-89%).

This color indicates the Out-Byte utilization of the Network Links is greater than or equal to 90%.

This color indicates the average count of Network Links whose Out-Byte utilization is greater than or equal to 90%. The average count of Network Links is calculated based on the last three hours Out-Byte utilization, and excluding the current hour utilization.

For example, to get the average number of Network Links during 14:00 hrs, the average is calculated based on the last three hours Out-Byte utilization from 11:00 hrs to 13:00 hrs, and excluding 14:00 hrs.

Server CPU Utilization

This tile displays the number of servers that are having the CPU utilization percentage above 80% and 90% at a specific time interval. It also displays the average number of servers that are having 90% CPU utilization.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Hour	Utilization Percentage
CPU Above 90% Utilization	Status
CPU Above 80% Utilization	Customer
Total	Zone
Entity Name	Region
IP Address	Location
Utilization Date

Logic

This color indicates the CPU utilization of the servers is greater than or equal to 80% and less than 90% (80%-89%).

This color indicates the CPU utilization of the servers is greater than or equal to 90%.

This color indicates the average count of servers whose CPU utilization is greater than or equal to 90%. The average count of servers is calculated based on the last three hours CPU utilization, and excluding the current hour utilization.

For example, to get the average number of servers during 14:00 hrs, the average is calculated based on the last three hours CPU utilization from 11:00 hrs to 13:00 hrs, and excluding 14:00 hrs.

Server Memory Utilization

This tile displays the number of Servers that are having Memory utilization percentage above 80% and 90% at a specific time interval. It also displays the average number of Servers that are having 90% Memory utilization.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Hour	Utilization Percentage
Memory Above 90% Utilization	Status
Memory Above 80% Utilization	Customer
Total	Zone
Entity Name	Region
IP Address	Location
Utilization Date

Logic

This color indicates that the Memory utilization of the Servers is greater than or equal to 80% and less than 90% (80%-89%).

This color indicates that the Memory utilization of the Servers is greater than or equal to 90%.

This color indicates the average number of Servers whose Memory utilization is greater than or equal to 90%. Average number of Servers is calculated using the last 3 hours Memory utilization excluding the current hour utilization.

For example, if you want the average number of Servers during 14:00 hrs whose Memory utilization is greater than or equal to 90%, then the average is calculated using the last 3 hours Memory utilization i.e. from 11:00 hrs to 13:00 hrs excluding 14:00 hrs.

Server Storage Utilization

This tile displays the number of Servers that are having Storage utilization percentage above 80% and 90% at a specific time interval. Server Storage utilization does not change frequently, so an average number of Servers with 90% of Storage utilization of 90% is not required for Server storage.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Hour	Utilization Date
Storage Above 90% Utilization	Utilization Percentage
Storage Above 80% Utilization	Customer
Total	Zone
Entity Name	Region
IP Address	Location

Logic

This color indicates that the Storage utilization of the Servers is greater than or equal to 80% and less than 90% (80%-89%).

This color indicates that the Storage utilization of the Servers is greater than or equal to 90%.

Open Events

This tile displays the list of all Events that are in Open status along with their device name, IP Address, Alert message, date and time of the Event.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Tenant	Device Name
Event Type	IP Address
Event Date	Alerts

Logic

Here, open events are displayed in an order based on the Event date and time irrespective of the severity. This dashboard has pagination with ten events displayed per page.

Network In Byte Current Utilization

This tile displays the In-Byte Current Utilization of the Network Links along with Link details such as Utilization percentage, current In-Byte utilization out of total available In-Byte memory.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Tenant	Customer
Entity Name	Zone
IP Address	Region
Status	Location
Utilization Percentage

Logic

The Network In-Byte Current Utilization percentage is calculated as follows:

Percentage = (Utilized In-Byte memory in MB/Total available memory in MB) * 100

The following colors are used to indicate the percentage range of the utilization:

Red	The utilized percentage is 90% and above.
Orange	The utilized percentage is between 81 to 89%.
Yellow	The utilized percentage is between 71 to 80%.
Green	The utilized percentage is less than or equal to 70%.

Network Out Byte Current Utilization

This tile displays the Out-Byte Current Utilization of the Network Links along with Link details such as Utilization percentage, current Out-Byte utilization out of total available Out-Byte memory.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Tenant	Customer
Entity Name	Zone
IP Address	Region
Status	Location
Utilization Percentage

Logic

The Network Out Byte Current Utilization percentage is calculated as follows:

Percentage = (Utilized Out -Byte memory in MB/Total available memory in MB) * 100

The following colors are used to indicate the percentage range of the utilization:

Red	The utilized percentage is 90% and above.
Orange	The utilized percentage is between 81 to 89%.
Yellow	The utilized percentage is between 71 to 80%.
Green	The utilized percentage is less than or equal to 70%.

Server CPU Current Utilization

This tile displays the CPU Current Utilization percentage of the servers along with their Host Names.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Tenant	Customer
Entity Name	Zone
IP Address	Region
Utilization Percentage	Location

The following colors are used to indicate the percentage range of the utilization:

Red	The utilized percentage is 90% and above.
Orange	The utilized percentage is between 81 to 89%.
Yellow	The utilized percentage is between 71 to 80%.
Green	The utilized percentage is less than or equal to 70%.

Server Memory Current Utilization

This tile displays the Memory Current utilization percentage of the servers along with details such as Host Name, memory utilization percentage, utilized memory in MB, available memory in MB. To know the Host Name and Memory Utilization of a particular server, hover the cursor on the values.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Tenant	Customer
Entity Name	Zone
IP Address	Region
Utilization Percentage	Location

Logic

The Server Memory Current Utilization percentage is calculated as follows:

Percentage = (Utilized current memory in MB/Total available memory in MB) * 100

The following colors are used to indicate the percentage range of the utilization:

Red	The utilized percentage is 90% and above.
Orange	The utilized percentage is between 81 to 89%.
Yellow	The utilized percentage is between 71 to 80%.
Green	The utilized percentage is less than or equal to 70%.

Server Storage Current Utilization

This tile displays the Storage Current Utilization percentage of the servers along with details such as Host Name, Storage Utilization percentage, utilized memory in MB, available memory in MB. To know the Host Name and Storage Utilization of a particular server, hover the cursor on the values.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Tenant	Customer
Entity Name	Zone
IP Address	Region
Utilization Percentage	Location

Logic

The Server Storage Current Utilization percentage is calculated as follows:

Percentage = (Utilized server storage in MB/Total available memory in MB) * 100

The following colors are used to indicate the percentage range of the utilization:

Red	The utilized percentage is 90% and above.
Orange	The utilized percentage is between 81 to 89%.
Yellow	The utilized percentage is between 71 to 80%.
Green	The utilized percentage is less than or equal to 70%.

Server Health

This tile displays the number of events of a Server based on their severity. It also displays location wise total number of Events of a Server.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Tenant	Alerts
Entity Name	Zone
IP Address	Region
Event Type	Location
Event Date

Logic

Based on the severity, location wise events and total number of events are displayed for a server. The order of severity is considered as follows:

Critical
Alert
Warning
Information

For example, let us consider the servers 1,2, and 3 located in Bangalore with events as follows:

Server	Event Severity
1	Critical
1	Warning
2	Warning
2	Alerts
1	Alerts
3	Information
3	Information
2	Information

Here, based on the severity, events are displayed on the dashboard. In the above example, Server 1 with severity as Critical, Server 2 with severity as Alert, and Server 3 with severity as Information are displayed on the dashboard.

The following colors are used to indicate the severity of the event:

Red	Critical
Orange	Alert
Yellow	Warning
Green	Information

Link Health

This tile displays the number of events of a Link based on their severity. It also displays location wise total number of Events of a Link.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Tenant	Alerts
Entity Name	Zone
IP Address	Region
Event Type	Location
Event Date

Logic

Based on the severity, location wise events and total number of events are displayed for a Link. The order of severity is considered as follows:

Critical
Alert
Warning
Information

For example, let us consider the Links 1,2, and 3 located in Bangalore with events as follows:

Link	Event Severity
1	Critical
1	Warning
2	Warning
2	Alerts
1	Alerts
3	Information
3	Information
2	Information

Here, based on the severity, events are displayed on the dashboard. In the above example, Link 1 with severity as Critical, Link 2 with severity as Alert, and Link 3 with severity as Information are displayed on the dashboard.

The following colors are used to indicate the severity of the event:

Red	Critical
Orange	Alert
Yellow	Warning
Green	Information

Network Device Health

This tile displays the number of events of a Network Device based on their severity. It also displays location wise total number of Events of a Network Device.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Entity Name	Alerts
IP Address	Zone
Tenant	Region
Event Type	Location
Event Date

Logic

Based on the severity, location wise events and total number of events are displayed for a Network Device. The order of severity is considered as follows:

Critical
Alert
Warning
Information

For example, let us consider the Network Devices 1,2, and 3 located in Bangalore with events as follows:

Network Device	Event Severity
1	Critical
1	Warning
2	Warning
2	Alerts
1	Alerts
3	Information
3	Information
2	Information

Here, based on the severity, events are displayed on the dashboard. In the above example, Device 1 with severity as Critical, Device 2 with severity as Alert, and Device 3 with severity as Information are displayed on the dashboard.

The following colors are used to indicate the severity of the event:

Red	Critical
Orange	Alert
Yellow	Warning
Green	Information

Network Link Outages

This tile displays the month wise complete outage hours of the Network Links.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Tenant	Outage Hours
Entity Name	Zone
IP Address	Region
Down Time	Location
Up Time

Logic

Here, the Network Links outage hours for the last three months are displayed, including the current month.

Network Device Outages

This tile displays the month wise complete outage hours of the Network Devices.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Tenant	Outage Hours
Entity Name	Zone
IP Address	Region
Down Time	Location
Up Time

Logic

Here, the network outage hours for the last three months are displayed, including the current month.

Server Device Outages

This tile displays the month wise complete outage hours of the Server Devices.

For example, see the below screenshot:

Parameters

This dashboard report displays the following parameters:

Tenant	Outage Hours
Entity Name	Zone
IP Address	Region
Down Time	Location
Up Time

Logic

Here, the server outage hours for the last three months are displayed, including the current month.