Service Management Help

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You can view the list of SRs logged by the End User based on the Category.

To view the End User SR history:

On the SERVICE REQUEST page (Dashboard > ANALYST DASHBOARD > SERVICE REQUEST > MY WORKGROUP > SR ID), click the User Service Request History icon. The USER SERVICE REQUEST HISTORY pop-up page is displayed. For more information about the fields on the USER SERVICE REQUEST HISTORY pop-up page, see Field Description.

Figure: USER SERVICE REQUEST HISTORY pop-up page

Field Description

The following table describes the fields on the USER SERVICE REQUEST HISTORY pop-up page:

Field	Description
Category	Displays the Category of the SRs with the count of SRs logged under the Category.
SR ID	Displays the SR ID.
Request Date	Displays the request date and time for the SR.
Description	Displays the description of the SR.
Priority	Displays the Priority of the SR.
Status	Displays the status of the SR.

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