SummitAI Service Management Help

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You can add and modify the Criticality values for the Configuration Items (CIs) under a Tenant.

To configure Criticality values:

Select CMDB > Configuration > Criticality.
On the CRITICALITY page, click ADD NEW on the ACTIONS panel.
Select the Tenant and type in the name of the Criticality in the Criticality Name text box and specify a numeric value in the Sort Order text box. If you select the Active check box, the Criticality value becomes an available option in the Criticality list on the other pages of the application.
Click SUBMIT. A new Criticality value is configured.

Figure: CRITICALITY page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the CRITICALITY page.

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Criticality values for the selected Tenant.
CRITICALITY page: List of criticality values

Figure: CRITICALITY page: List of criticality values

To edit a Criticality value, click the Criticality Name. Make appropriate changes and click SUBMIT.
To display the inactive Criticality values, click the Include Inactive check box.

Note:

When the Criticality values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Criticality value.

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