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You can view and monitor the details of each Server. You can also configure the Threshold values for CPU, Memory, and Hard Disk. You can monitor the Hardware Health, Port, Services, Event Logs, SNMP traps, and so on. Based on the configured Monitoring Parameters for a Server, the parameters, such as CPU, Memory, Hard Disk, Port, and so on are monitored and displayed under the respective tabs on the SERVER DETAILS pop-up page.

To view Server details:

Select Operations > User > Views > Server View.
On the SERVER VIEW page, FILTERS pop-up page is displayed. Select the Tenant and other required filter options to view the Servers. Click SUBMIT. For more information about fields on the FILTERS pop-up page, see Filters.
- You can search for a specific Server using the Search text box.
- You can view the Servers list in Tile view and Tabular view.
  
  Figure: SERVER VIEW page: Tile view
  
  Figure: SERVER VIEW: Tabular view
In the Tile view, click the Server tile for which you want to view the details. In the Tabular view, click the Host Name to view the details. Based on the Server selected, the Server details are displayed under the following tabs:

DETAILS

Under the DETAILS tab, you can view the monitoring status of the Server and other basic details of the Server, such as Server Type, OS type, Tenant, vendor, customer, Mail To, Mail CC, description, and so on. You can also view the Current Availability & Latency, Event Trends. You also get the snapshot of top 5 downtime details of the selected server. The details include Downtime, Uptime, Duration, Incident Id, Resolution Code and Status.

Figure: DETAILS tab

The following table describes the fields under the DETAILS tab:

Field

Description

Device Icon

Status of the device is displayed in color code.

Host Name

Displays the Host Name of the device.

IP Address

Displays the IP Address of the device.

Status

Displays the Status of the device.

Server Type

Displays the type of the Server.

Top Five Down Time

This section displays the top 5 down time of the server device. In this section, you can view Down Time, Up Time, and Duration. Also, if the downtime had caused to raise any incident, you can also view Incident ID, Resolution Code and current Status of the corresponding incident. Clicking on Incident ID gives you the complete details regarding the incident in a pop-up.

Last Monitored On

Displays the date and time the device was last monitored.

Current Availability & Latency

Displays the latency report and server availability of the server devices for the present day. You can mouse over to view the current availability. Click the Current Availability graph to view the Server Uptime pop-up.

You can view the Server Uptime report of the Server Device.

Server Up Time
Figure: Server Up Time

The following table describes the fields on the SERVER UPTIME pop-up:

Field	Description
Downtime	Displays the date and time the device was down.
Uptime	Displays the date and time the device was up.
Duration	Displays the total downtime duration of the Server.
Cost	Displays the cost incurred due to the downtime.
Scheduled	Select the check box if the downtime was scheduled.
Remarks	Specify the remarks for the downtime.
Reasons	Select the reasons for the downtime.
Link to Knowledge Record	Click the icon to link the error to a Knowledge Record.
Standard Operating Procedures	Displays the mapped Standard Operational Procedure. Click the icon to view the SOP template. For more information about SOP mapping, see Mapping Standard Operating Procedures.
Incident ID	Displays the Incident ID created for the Server downtime. Click the hyperlink to view the Incident Details.

GENERAL DETAILS

Click the Server Configuration icon to update the server details. For more information about updating server details see, Adding/ Modifying Servers.

Server Type

Displays the Server Type of the device.

Tenant

Displays the Tenant of the server device.

OS Type

Displays the Operating System of the server device.

Vendor

Displays the vendor name of the server device.

Customer

Displays the customer name of the server device.

Location

Displays the location of the server device.

E-mail To

Displays the e-mail address of the recipients to send the alert/notification e-mails.

E-mail CC

Displays the configured e-mail address of the people to whom the alert/notification mails about the device status need to be sent in “CC” list.

Description

Displays the description provided for the server device.

Monitoring Protocol

Displays the monitoring protocol of the server device.

Health

Displays the health of the server.

Agent Version

Displays the agent version of the server.

Service Entitlement

Displays the configured service entitlement.

Monitoring Source

Displays the monitoring source of the server device.

Reference ID

Displays the reference ID of the server device.

Hardware Details

Click the Expand icon to view the discovered hardware details of the server.

More Details hyperlink

Click the More Details hyperlink to view additional information discovered for the device.

Server Details: Additional Information
Figure: Server Details: Additional Information

CPU & MEMORY

Under the CPU & MEMORY tab, you can monitor the CPU and Memory Utilization details for the selected Server. You can also configure the High, Medium, and Low Threshold values for the CPU and Memory parameters.

Figure: CPU & MEMORY tab

The following table describes the fields under the CPU & MEMORY tab:

Field	Description
CPU Utilization	Displays the CPU Utilization for the Server. If the CPU Utilization is above the Threshold, the Utilization graph is displayed in red and if the CPU Utilization is within the Threshold level, the Utilization graph is displayed in green color. You can view the CPU Utilization is displayed for the current date, last week, last month and last six months. Click on the graph to view the Server Utilization graph. Figure: CPU Utilization
Current CPU utilization	Displays the current CPU Utilization graph for the Server.
Memory Utilization	Displays the Memory Utilization for the Server. If the Memory Utilization is above the Threshold, the Utilization graph is displayed in red and if the Memory Utilization is within the Threshold level, the Utilization graph is displayed in green color. You can view the Memory Utilization for the current date, last week, last month, and last six months. Click on the graph to view the Server Utilization graph.
Current Memory utilization	Displays the Current Memory Utilization graph for the Server.
THRESHOLD CONFIGURATION Note: You can configure threshold parameters only if Edit rights are provided in Role Template. The SUBMIT button is displayed only if you have Edit rights. For details on Role Template, see SummitAI Platform.
Parameter	Displays the name of the monitored parameters, CPU and Memory in this case. Click the hyperlink to view the Utilization of the CPU or Memory parameters for the current day. Figure: CPU Utilization
Utilization	Displays the percentage of CPU and Memory Utilization for the Server. The percentage of CPU and Memory usage is represented as a bar in different color codes. If the CPU or Memory usage is above the specified Threshold, the bar has red color code. If the CPU or Memory usage is almost nearing to the specified Threshold value, the bar has blue color code. If the Memory usage is maintained within the specified Threshold value, the bar has green color code.
Threshold High(%)	Specify the High Threshold value for each of the parameters.
Threshold Medium(%)	Specify the Medium Threshold value for each of the parameters.
Threshold Low(%)	Specify the Low Threshold value for each of the parameters.

HARD DISK

Under the HARD DISK tab, you can monitor the Hard Disk Utilization details for the selected Server. You can also configure the High, Medium, and Low Threshold value for the Hard Disk Utilization.

Figure: SERVER DETAILS page: HARD DISK tab

The following table describes the fields under the HARD DISK tab:

Field	Description
Hard Disk Utilization	Displays the hard disk utilization for the Server. If the hard disk utilization is above the threshold, the utilization graph is displayed in red and if the hard disk utilization is within the threshold level, the utilization graph is displayed in green color. Click on the graph to view the hard disk utilization details for the current day. Figure: HARD DISK UTILIZATION DETAILS
Average Current HDD Utilization	Displays the Current Average Hard Disk Utilization graph. Click on the graph to view the Utilization Details. Figure: UTILIZATION DETAILS
THRESHOLD CONFIGURATION Note: You can configure threshold parameters only if Edit rights are provided in Role Template. The SUBMIT button is displayed only if you have Edit rights. For details on Configuring Role Templates, see SummitAI Platform.
Volume	Displays link for the hard disk partitions for the Server. Click the partition link to view the utilization details for the selected partition. For more information, see Hard disk partition details.
Capacity	Displays the capacity of the partition.
Utilization	Displays the percentage of hard disk utilization for the Server. The percentage of hard disk usage is represented as a bar in different color codes. If the hard disk usage is above the specified threshold, the bar has red color code. If the hard disk usage is almost nearing to the specified threshold value, the bar has blue color code. If the hard disk usage is maintained within the specified threshold value, the bar has green color code.
Threshold High(%)	Type in the high threshold value for each of the partitions.
Threshold Medium(%)	Type in the medium threshold value for each of the partitions.
Threshold Low(%)	Type in the low threshold value for each of the partitions.

In the Volume column, click the hard disk partition link to view the graphical representation of utilization details for the selected partition. You can select the period to view the hard disk utilization from the For Time Period list as DAILY, DAILY DETAIL, WEEKLY, MONTHLY. Select the appropriate date or week or month from the list.

Figure: SERVER DETAILS page: HARD DISK tab: hard disk partition link

IIS

Under the IIS tab, you can view the IIS Server details for the selected Server.

Figure: IIS tab

The following details are displayed in the IIS tab:

Status: This section displays the version and status of the IIS Server.
Top 5 Downtime details: This section displays the top five downtime details of the IIS Server. Downtime is the time duration for which the Server is not functioning. The details displayed are Downtime, Uptime and Duration.
Application Pool and IIS Performance Counters: Each graph under Application pool and IIS Performance Counters displays the performance details of a set of Parameters against current day's time. The parameter name are displayed below the respective graph. To hide the graph for a specific parameter, click the parameter name; to enable it, click it again.

To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The graph drill down is displayed.

Figure: IIS Performance parameter

You can do the following in this page:

Select a time period in the From Time Period drop-down to view the graph. The available options are Daily, Daily Detail, Weekly, Monthly and Custom Range.
Select any parameter in the drop-down to view the graph for the corresponding parameter.

ASP.NET

Under the ASP.NET tab, you can view the graphical representation of the monitoring parameters of ASP.NET Server.

Figure: ASP.NET tab

Each graph displays the performance details of a set of Parameters against current day's time. The parameter name are displayed below the respective graph. To hide the graph for a specific parameter, click the parameter name; to enable it, click it again.

To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The graph drill down is displayed.

Figure: ASP.NET Performance parameter

You can do the following in this page:

Select a time period in the From Time Period drop-down to view the graph. The available options are Daily, Daily Detailed, Weekly, Monthly and Custom Range.
Select any parameter in the drop-down to view the graph for the corresponding parameter.
View detailed graph by zooming in. To zoom in, select an area of the graph.

AZURE

Under the AZURE tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.

Figure: Azure tab

To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The PERFORMANCE COUNTERS pop up page is displayed.

Figure: Performance Counters pop-up page

You can perform the following actions in the PERFORMANCE COUNTERS pop up page:

Enable or disable Threshold for a parameter by clicking on the Enable/Disable button. The threshold can be enabled or disabled for a single parameter, and only if a single resource is selected under Resources.
View performance graph for any required time period by clicking on the respective time period. The available options are 1 day, 7 days, 1 month, 6 months, and Custom.
View performance graphs for multiple parameters for a single resource under Resources, by selecting the required parameters under Available metrics. You cannot view graphs for multiple parameters for multiple resources.
View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.

AWS

Under the AWS tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.

Figure: AWS tab

To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The PERFORMANCE COUNTERS pop up page is displayed.

Figure: Performance Counters pop-up page

You can perform the following actions in the PERFORMANCE COUNTERS pop up page:

Enable or disable Threshold for a parameter by clicking on the Enable/Disable button. The threshold can be enabled or disabled for a single parameter, and only if a single resource is selected under Resources.
View performance graph for any required time period by clicking on the respective time period. The available options are 1 day, 7 days, 1 month, 6 months, and Custom.
View performance graphs for multiple parameters for a single resource under Resources, by selecting the required parameters under Available metrics. You cannot view graphs for multiple parameters for multiple resources.
View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.

STORAGE

Under the STORAGE tab, you can view the Storage Statistics for the selected Server. The graph for each parameter is displayed.

Figure: STORAGE tab

To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The PERFORMANCE pop up page is displayed.

Figure: Performance Counters pop-up page