SummitAI Service Management Help

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Who are Administrators?

Administrators are the users with special privileges who can configure the SummitAI Suite as per the organization's requirements. They have access to configure the various options in the application, which are then available to the Analysts and End Users.

You, as an Administrator, can perform the following actions in the Change Management module:

Configure the Change Management module, see Configuring Change Management Module
Configuring the Custom Fields for Change Management, see Configuring Custom Fields for CM
Configure the CAB members, see Configuring Change Advisory Board Members
Configure the Change Manager, see Configuring Change Manager
Configure Change Types, see Configuring Change Types
Configure Defect Severity values, see Configuring Defect Severity
Configure Defect Priority values, see Configuring Defect Priority
Configure Closure Codes, see Configuring Closure Codes for CM
Configuring Impact, see Configuring Impact for CM
Configuring Priority, see Configuring Priority for CM
Configuring Priority Matrix, see Configuring Priority Matrix CM
Configuring Risk, see Configuring Risk
Configuring System Impact, see Configuring System Impact CM
Configuring Urgency, see Configuring Urgency CM
Configuring Status, see Configuring Status 1
Configuring Risk Questions and Answers, see Configuring Risk Questions and Answers
Configuring Risk Matrix, see Configuring Risk Matrix
Configuring Category, see Configuring Category
Configuring Lead Period, see Configuring Lead Period
Configuring Checklist, see Configuring Checklist CM
Configuring Fields, see Configuring Fields
Configuring Task Template, see Configuring Task Template
Configuring PIR Reviewer, see Configuring PIR Reviewer

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